Housekeeping Supervisor Manager
Resume:
EXPERIENCEROCKE
ROCKERFELER HOTEL
CAPE TOWN
HOUSEKEEPING SUPERVISOR
Key Performance Objectives:
•Responsible for cleanliness, orderliness, and appearance of the entire Hotel
•Maintain par levels stock of guest supplies, cleaning supplies, linen and uniform
•Does a daily recon of all linen sent and received by the laundry company
•Does a daily follow up on all variances with the laundry company
•Maintains linen according to hotel standards by monitoring the condition of the linen and notifying housekeeping management of items that need replacing
•Managing of all condemned linen / towels and discussing with management
•Prepares and participate for all weekly / monthly stock takes
•Notifies the Executive Housekeeper of any maintenance issues with regards to the laundry equipment
•Monitors access to linen and towels
•Ensure that all linen / towels are stored correctly
•Ensures that all daily record keeping is completed and filed
•Ensures that the guest laundry procedures are followed daily
•Ensures that the staff laundry procedures are followed daily
•Ensures that the correct bags, tags, and books are used for the recording of guest laundry, staff uniforms, linen and towels sent to the laundry company
•Ensures that the Linen room, counting area and uniform stores are neat / clean and well organised
•Assist with staff rostering and management
•Managing staff grooming standards
•Develop and implement housekeeping systems and procedures
•Prepare reports for management information
•Attending and resolving guest complaints
•Verification of supplies consignments
•Resolution of customer complaints
•Daily inspection of public areas and employees’ locker rooms.
•Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
•Act as Executive Housekeeper Manager in her absence NTOBEKO PINANA
Housekeeping supervisor
OBJECTIVE
Outgoing Certified Housekeeping
Supervisor with 3 years of
experience in the hospitality and
tourism industry. Seeking to
leverage my technical and
professional expertise to grow in
the new role of Housekeeping
Supervisor at your establishment.
SKILLS & ABILITIES
Opera PMS, Microsoft Outlook, Ms
Word, Ms Excel and Go Concierge
VITALS
3055 Ulwandle Street
Cross Road Nyanga
7785
E *******.******@*****.***
THE PROPR LINEN CAPE TOWN
02-10- 2021 - 03- 17-2023
HOUSEKEEPING SUPERVISOR
Ensure that all housekeepers are busy with their duties in early and public area duties.
●To ensure that the day to day operations of the housekeeping department are carried out
according to the standards of the company and as specified by senior management.
●Instruct Housekeepers to do cleaning in public areas that need more attention.
●Receive and check all orders that get delivered to make sure they are accurate.
●Ensure all housekeeping and laundry equipment is functioning as they should.
●Allocating rooms to housekeepers for the day and check guests’ details and arrival times.
● Check all housekeeping stock and place orders if required.
●Write down all orders in writing, place orders telephonically and provide written copy order to Stores.
●Receive and check all orders that get delivered to make sure they are accurate.
●Ensure all housekeeping and laundry equipment is functioning as they should.
THE PRESIDENT HOTEL CAPE TOWN
DEC 2018- 27march 2020
COORDINATOR
Receive all the incoming calls and respond accordingly Allocate rooms and Task list to team members Ensure keys are issued in line with security procedures Log and store all lost and Found property as per the set polices and procedures hand over to Security Manager guest request and inquires and immediately Ensure All relevant guest information is communicated to team members and updated on guest profile. Carry out administrative and IT Duties report all necessary maintenance daily and log the appropriate program Liaise with other departments to ensure all information is communicated efficiently and promptly Update system regularly to giv maximum room return to the hotel active inventory Carry out any reasonable task set by the Housekeeping Manager
• Responsible for cleanliness, orderliness, and appearance of the entire Hotel.
• Maintain par levels stock of guest supplies, cleaning supplies, linen and uniform.
• Does a daily recon of all linen/Towels sent and received by the laundry Company.
• Does a daily follow up on all variances with the laundry company.
• Maintains linen according to hotel standards by monitoring the condition of the linen and notifying housekeeping management of items that need replacing.
• Managing of all condemned linen / towels and discussing with management.
• Prepares and participate for all weekly / monthly stock takes.
• Notifies the Executive Housekeeper of any maintenance issues with regards to the laundry equipment.
• Monitors access to linen and towels.
• Ensure that all linen / towels are stored correctly.
• Ensures that all daily record keeping is completed and filed.
• Ensures that the guest laundry procedures are followed daily.
• Ensures that the staff laundry procedures are followed daily.
• Ensures that the correct bags, tags, and books are used for the recording of guest laundry, staff uniforms, linen and towels sent to the laundry company.
• Ensures that the Linen room, counting area and uniform stores are neat / clean and well organised.
• Assist with staff rostering and management
• Managing staff grooming standards
• Develop and implement Housekeeping systems and procedures
• Prepare reports for management information.
• Attending and resolving guest complaints.
• Verification of supplies consignments.
• Daily inspection of public areas and employees’ locker rooms. THE ST REGIS Al habtoor Polo Resort Dubai
Assistant Housekeper Managerr
FEB 2017 –APRIL 2018
• Coordinating the preventive maintenance schedule of rooms and public area with maintenance department.
• Act as Executive Housekeeper Manager in her absence NTOBEKO PINANA
SHOP ASSISTANCE
ULTRA LIQUA STORE
FEB 2009 – JAN2011
SHOP ASSISTANT
Assign duties
1. To undertake any other relevant duties requested by Senior Management
2. To undertake all mandatory and service training as required 3. Maintaining the strict confidentiality of all information 4. To undertake an appraisal and personal development review regularly
5. To take responsibility and accountability for being up to date with current SOP’s
6. Co-operating fully in the introduction of any new technology 7.Manage point-of-sale processes
8.Maintain a fully stocked store
9.Welcome and greet customers
10.Keep up to date with product information
11.Ascertain customers’ needs and wants
12.Actively involve in the receiving of new shipments 3
EDUCATION
K-COMMERCE COLLEGE
Business Etiquette
Telephone Technique,
Secretarial Office Technique,
Office Administrations
Business Communication,
Public Relation,
Reception Technique
Keyboard Skills
Introduction to Computer
Ms-word, Excel, Power Point
Internet and E-mail
REFERENCES
Propr
Ziyanda Mayana
Cell 067-***-****
Linen manager
Propr Linen
PRESIDENT HOTEL
Lizzie
CELL : 073-***-****
THE ST REGIS Al habtoor Polo Resort Dubai
s.madeh MANAGER
Cell: +971-**-***-****
*.*****@*******.***
THE ST REGIS Al habtoor Polo Resort Dubai
Guest Relations Manager
Mojo Hotel
Ass Executive Manager
Nosiphiwo Jama
Cell : 083-***-****
Contact this candidate