Customer Service Development Representative
Resume:
Irene Melodie Perez
*************@*****.***
Objective: I have been working with people in the field of alcohol and drug addiction for many years. Also worked in customer service helping and assisting am looking for a challenging position to use my experience, strength and hope to uplift individuals while following policies and procedures. I am well versed and would nlike to help empower growth by applying my skillset to a position within your organization. I also worked for Televerde in Tempe, I was one of the top REPS.
Work Experience: Peer Mentor and Educator: September 2013 to August 2017 Taught multiple classes to hundreds of people. These classes include: Re-Entry, Domestic Violence and Parenting so they can be a better and productive member in society. Assisted in giving resources to help with housing and job research. Helped and engaged with facilities in giving back to the community by fundraisers. Facilitated AA, NA, Al-Anon and Confronting Addictive behaviors 12 step meetings 6 nights a week in closed setting
A Better Today Recovery
(Client/Patient support)
August 2017 To February 2019
Assisted in helping the patients with their daily tasks. Driving them to their appointments that were scheduled for that day safely. Did end of the day shift reports to address any needs or concerns that each patient was up to and doing.
Oversaw all the ordering that was for any of the patients and for the office staff that needed to be purchased.
Took care of the computer room to help the patients do resumes and prepare for release into the Free world to start a new beginning.
Televerde Inc. (Sales Development Representative): September 2014 to August 2017 assisted in the generation of over $21M in sales opportunities within a year Personally created over $2M in sales pipeline opportunities within 9 months Created effective prospecting strategies aligned with a robust Account Based Marketing strategies
Exceeded campaign objectives for all projects that I worked on Worked hand in and hand
Exceeded campaign objectives for all types of campaigns, to include Event Recruitment, Profiling, Lead Generation. Worked with clients such as: Sage, First Service Networks, Manta, BlackBerry, Symantec, Episerver, Open Text and currently calling on Jive Software.
Communicated with business executives to identify sales opportunities, needs, pains and challenges.
Continuously analyze conversations to improve and maintain positive results. Managed data in order to maintain accurate information
Currently generated over $2,084,030.00 in pipe line for the company. Education:
2014 - currently: Working to further my education by taking classes for my Associates in Workforce reentry and in General Arts.
2006 Level 1 and 2 Computer Maintenance and repair 2005 Level 1 Computer Technology
1996 Obtained my GED
References: Available upon interview
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