Customer Service Public Schools

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Tarshia Galloway

Clinton, MD

301-***-**** ***************@******.***

SUMMARY OF QUALIFICATION:

An ambitious professional with communication proficiency and extensive problem-solving experience. I thrive in high-pressure and fast-paced situations, striving for positive results by applying my program evaluation and problem-solving abilities. Further, I possess expertise in coordinating activities and inspiring colleagues. I can visualize success and identify unconventional yet highly effective strategies for achieving it. Experience in educating and mentoring the youth.

Professional Experience:

District of Columbia Public Schools

Relay Teacher, 2017 to Present

• Work in a fast-paced environment while effectively managing multiple priorities and providing customer service.

• Review communication and agency guidance to maintain awareness of any policy changes.

• Provide advice to leadership and external stakeholders resulting in more user-friendly systems.

• Facilitate training classes with over 30 participants.

• Provide training materials and training outcomes to management to determine the effectiveness of the training courses.

• Develop concise and well-written products summarizing complex, technical problems.

• Conduct data analysis to provide clear, fact-based recommendations or conclusions.

• Review and produce daily reports regarding students’ progress.

• Provide written responses to inquiries made by internal and external customers.

• Communicate with several stakeholders to manage several ongoing projects.

• Provide technical advice to other teachers regarding policies and procedures.

• Teach second grade students while assisting with school duties.

• Develop and design instructional curriculum documents for staff to use quarterly to deliver their instruction.

• Compile, reconcile, and correlate voluminous workload data from a variety of sources with different reporting requirements and formats.

• Facilitate discussions amongst multiple stakeholders regarding students’ progress and lesson plans.

• Analyze, design, and develop professional development trainings.

• Hosted a conference for first, second, and third-year instructional staff to assist with behavior management, organization, technology, and effective communication techniques.

• Develop lessons learned and refactoring lessons based on weekly evaluations as designated by CCPS to measure knowledge retention.

• Provide monthly feedback to stakeholders, administration, and guardians of students based on individual performance with mitigation plans to decrease gaps in knowledge retention and increase student performance.

• Plan, coordinate, and execute annual events including vendor management, marketing promotions, and event itineraries.

• Implement various team building and classroom management techniques to promote facilitation of learning, behavioral management, and mitigation for students.

• Serve as a recruiter for Charles County Public Schools (CCPS) by attending various job fair sand hiring events.

• Prepare reports, make presentations, discuss training and development needs with staff and external vendors.

2

Dusic & Mance INC

Owner/Director/Instructor, 2009 to Present

• Supervise and assist over 50 students while instructing them.

• Supervise a staff of dance instructors to ensure they are adhering to company policies.

• Adhere to all company policies, procedures, and business ethics codes to ensure that they are communicated while implementing them within the team.

• Assist customers with any questions they may have by using fact-finding techniques.

• Train new staff in basic operations and procedures.

• Compile data for reports such as promotional event success evaluation or special inventory counts.

• Host key meetings and distribute information with staff members.

• Communicate with multiple stakeholders to coordinate special events and manage projects.

• Provide technical advice and recommendations to customers on policies and regulations.

• Utilize several software’s to keep track of student’s progress and to create reports. Maya Angelo Dance Studio

Owner/Director/Instructor, 2009 to 2016

• Provided after care for students.

• Supervised a staff of dance instructors to ensure they were adhering to company policies.

• Stocked shelves, counters, or tables with merchandise.

• Adhered to all company policies, procedures, and business ethics codes to ensure that they were communicated while implementing them within the team.

• Helped customer/customer solution (with professional attitude and manners).

• Received and organized shipment placing data properly within system.

• Trained new staff in basic operations and procedures.

• Compiled data for reports such as promotional event success evaluation or special inventory counts.

• Ensured I kept parents updated on student’s progress throughout the entire process.

• Hosted key meetings and distributed information with staff members.

• Communicated with multiple stakeholders to coordinate special events and manage projects. Education:

• Master’s Degree in art of teaching from Relay Graduate School of Education, 2020

• Bachelors in health science from Howard University, 1999

• Diploma from Howard University (HU), College of Arts & Sciences, 1999 Skills and Certifications:

● Expert on Windows and Mac; Microsoft Office Suite (Word, PowerPoint, Excel, OneNote, Access, Teams, etc.)

● CPR Certified

● Willing to relocate and travel

● Teachers License within DCPS: Valid 08/23 to 07/26

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