Customer Service Medical Billing
Resume:
M Michele M Sweeters
**** * ******** ** ******* Valley, WA 99037
*************@*****.***
Career oriented individual, seeking to obtain employment that will provide outstanding customer service in order to satisfy all customer and company needs Work Experience Claims Adjuster
02/2023 to 02/2024
GEICO
Tucson, AZ
Investigate claims, determine coverage and liability. Act as the direct point of contact with attorneys, while protecting our customers from legal action regarding their claim. Settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service Medical Billing Specialist
01/2019 to 03/2023
Carbon Health
Tucson, AZ
Provide exceptional, friendliness, empathy and thorough customer service to patients inquiring about the bills via telephone and email Working in collaboration with physicians, Revenue Cycle Manager and Supervisors, in order to have medical claims were submitted and paid in timely manner
Reviewed and corrected CPT and ICD-10 coding for nine (9) Urgent Cares Researching insurance denials, correcting errors and submitting claims to insurance to be processed and paid.
Front Office Specialist
08/2012 to 01/2019
ACP La Cholla Family Practice
Tucson, AZ
Verified insurance while ensuring accuracy
Scheduled patients for medical appointments
Collected patient deductible and copays
Answered phones calls
Check in and check out patients
Prepared lab procedures
Patient referrals and prior authorizations
Triage patient calls
Customer Service Representative
05/2006 to 09/2009
Circle K
Tucson, AZ
Customer Service
Place store order
Check in vendor deliveries
Merchandising
Store inventory
Employee scheduling
Skills Customer Service - 10+ years
Computer Skills - 10+ years
Organizational Skills - 10+ years
HIPPA Compliance Training - 10+ years
Supervisor - 7 years
Team Work and Collaberation - 10+ years
Data Entry - 10+ years
Education Carrington College
Other
Medical Billing and Coding
Tucson, AZ
11/2011 to 06/2012
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