Customer Service Data Analyst

TONY EHIMA

SANDYS SPRINGS, GEORGIA ***** 762-***-**** *********@*****.***

Professional Summary

A highly motivated analyst who possesses a strong foundation in analyzing data with multiple techniques and has a passion for transforming raw data into actionable insights to help businesses make better decisions.

Skills

Proficient in data gathering.

Proficient in data cleaning

Proficient in data visualization

Application Support

Active Directories

Support Ticketing Systems

Written & verbal Communications

Customer service metrics

Creative problem-solving Highly organized

Team Player

Work History

Data Analyst, 06/2020 to 07/2023

MPF Sales and Marketing – Sugar Land, TX

Collaborated with other data analysts to gather, clean, and pre-process raw data from various sources for analysis.

Conducted Exploratory data analysis (EDA) to identify trends, outlines, and potential insights, using tools such as Microsoft Excel and SQL.

Assisted in creating visually engaging data visualizations and dashboards using tools like Tableau to communicate findings to stakeholders.

Contributed to the development of predictive moderns and machine learning to optimize decision-making processes.

Supported the maintenance of data pipelines and automated data extraction processes to ensure data accuracy and timeliness.

Participated in regular team meetings to discuss data-driven insights and provide actionable recommendations to improve business processes.

Collaborated with cross-functional teams to address specific data-related challenges and assist in solving business problems using data-driven approaches.

Customer Service Specialist, 02/2020 to 07/2022

MPF Sales and Marketing – Sugar Land, TX

Exceeded sales targets by 16% in 2019 by maintaining a robust knowledge of product offerings and quickly assessing customer needs

Work with wholesale and retail customers, supporting sales effort by resolving customer inquiries

Established processes for maintaining accurate work order files, resulting in a decrease of 8% of delay or missed deliveries

Updated customer accounts, and resolved customer issues for 98% satisfaction rate

Customer Advocate

Chewy – January 2015 – February 2018 Forney Tx

Provided exceptional customer service to customers, and assisted them in setting up subscription plans

Maintained a high level of customer satisfaction through effective verbal and written communication skills

Oversaw the employee onboarding process for new customer advocates, resulting in 23% quicker onboarding

Effectively negotiated customer solutions surrounding subscriptions, resulting in boosted subscription

Use of 13%

Retail Sales Association

Reebok

June – 2013 – January 2015 Denton, Tx

Exceeded targets in terms of sales volume and customer satisfaction by 32%

Assisted customers with finding the right products they were looking for and answered any questions they had Awarded retail associate of the year at location in 2014

Unpackaged shipments, checked invoices, and stocked sales floor and backroom

Education

Bachelor of Science: Computer Science

University of Benin, Nigeria

Bachelors

Communication

University of North Texas

2010-2014

Denton, TX

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