Customer Service Team Member

Robin Laughlin

623-***-**** ***************@*****.***

Summary Qualifications:

● 5+ years experience in customer service

● Proficient in Microsoft Office: Word, Excel, Access, and PowerPoint, and Google Suite products

● Strong skills in time management, prioritizing tasks, and meeting deadlines

● Effective working alone and as a cooperative team member

● Reputation for excellence and high-quality customer service

● Remains calm and works well under demanding conditions Education

Bachelors in IT Phoenix College- Phoenix, AZ 85004 In Progress Associate In Arts Mesa Community College- Mesa, AZ 85202 May 2022

• GPA 3.319

Associates in Applied Science Mesa Community College- Mesa, AZ 85202 August 2018

• GPA 3.319

Certifications

A+ and Network+ ABL Academy-Tempe, Az In Progress Work Experience

Event Security Grand Canyon University, AZ 85017 July 2023-Present

• Patrolling the campus grounds during campus events to ensure the safety and security

• Serve as a visible deterrence by circulating among visitors, patrons, attendees, or employees

• Conducts screening and baggage checks, to ensure a safe environment.

• Verified employees, visitors, students, who entered the Arena Lobby

• Responds to alarms and investigates disturbances. Floor Technician Extra Mile Floor Care-Mesa, AZ 85204 January 2015-Present

• Cleaned and vacuumed carpets, along with spot cleaning treatments.

• Wiped and cleaned tabletops, chairs, and equipment in food areas

• Gathered and emptied trash around the facilities

• Set up, arranged, and removed tables, chairs, to prepare facilities for events such as banquets.

• Cleaned walls, doors, floors, sinks and toilets in restrooms areas Sales Associate TJ Maxx- Mesa, AZ 85214 November 2022- May 2023

• Assisted customers trying on or fitting merchandise

• Greeted Customers, assisted with helping them finding what they needed

• Recommended and located merchandise based on customers’ needs

• Compute sales prices, total purchases, and received and processed cash or credit payments

• Answered customer inquiries about merchandise

Computer Lab Assistant Mesa Community College Temp.- Mesa, AZ 85202 September 2021- June 2023

• Assisted students with their home work and other various learning websites like Canvas.

• Maintained computers daily to ensure they are up to date and working properly

• Greeted students and faculty as they came into the lab, and assisted with any questions they had

• Answer user inquiries regarding computer software or hardware operation to resolve problems

• Submitted tickets to report major hardware or software problems of defective products

• Entered commands and observed system functioning to verify correct operations and detect errors

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