Customer Service Sales Support

Jasma Bradford

Mobile: 832-***-****

Email: *************@*******.***

TROY Barbell / USA Sports Inc.: June 2018 – July 2024

Lead Sales Support Coordinator / Client Customer Service Coordinator

● Assisted with scheduling, hosting, designated note taker and in Sales PowerPoint Presentations/Meetings.

● Uploaded quotes, freight quotes, and purchase orders into an internal order tracking queue system.

● Entered Orders into GP Dynamics for processing, release, and printing in preparation for shipment.

● Managed inventory levels for Purchase Orders to be fulfilled and released for shipment according to shipping instructions on orders.

● Generated and corresponded to approximately 100+ emails daily assisting the Sales Representatives of the company and servicing the external clients, with different needs such as inventory levels, freight quoting, PDF quotes, following up on and editing existing orders entered in our system to be processed, fulfilled and shipped.

● Fulfilling backorders on out-of-stock items on orders pending to be shipped in the system from the Houston and New Jersey Warehouses.

● Managing and updating future ship dates on pending future ship date purchase orders.

● Analyzing logistics by calculating LTL & Parcel freight cost for orders to be shipped on the company’s account.

● Directly communicating with Freight Carriers for heavy traffic load freight rates.

● Generating invoices & Proforma invoices for clients as needed and requested on pre shipped and shipped orders.

● Receiving external BOL's (Bill of Lading), reviewing them, and then sending them internally to the warehouse shippers for 3rd party shipments. Communicated heavily with the Houston and New Jersey warehouse team and shippers about freight, orders, stock inquiries, and BOL's.

● Privileged to password access to unlocking printed orders needing updating or voiding orders as needed.

● Assisted in organizing the LOGO administration portion of all LOGO orders received and entered into the system: as in entering and filling the LOGO orders when the product was produced & then received into stock inventory from the manufacturer in China. Kept a detailed spreadsheet and several desktop folders containing all communication & information, of each LOGO orders images, mock-ups and pantones, as well as external & internal signed forms. Communicated and conveyed all necessary LOGO deposit information directly with AR. Communicated daily with the HOU & China LOGO Purchasing Team about LOGO order statuses, ETAs of the LOGO Product arriving at the Houston Warehouse from China.

● Assisted in the end of Day Bulk Confirmation with both the Houston and New Jersey Warehouse and AP Team on all orders shipped per day in the system.

SUMMARY: Sales Support / Client - Customer Support Coordinator Level II for 6+ years. Managing Purchase orders, Logo Orders, & assisting in Logistics' and freight management, and Bulk Shipping Records for a free weight manufacturing company. It was a heavily detailed and versatile job starting from Data Entry, then moving up to Lead Sales Support Coordinator, and then to Client - Customer Support Coordinator Level II.

Skills:

Adequate Communication Skills

Proficient in Microsoft Outlook, Word, Power Point, Excel, GP Dynamics, Some CRM Experience, Pipedrive, Internal Order, Quote, and Email queuing and Tracking system.

Starship Rate quoting, FedEx Ground and LTL freight quoting, R&L rate quoting, Averitt Express quoting, ESTES Express lines rate quoting, SAIA Motor Freigt quoting.

Education:

High School Diplom

1 year of Medical Assistant School

References furnished upon request.

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