Customer Service Team Member

DESTINI HARMON

McDonough, GA, ***** 470-***-**** ****************************@*****.***

PROFILE

Ambitious and trustworthy customer service professional desiring an opportunity to elevate and expand my leadership expertise with an innovative cooperation that strives for an amicable workplace and excellence as a daily goal.

EXPERIENCE

Lead Team Member

Foam works auto spa, Stockbridge, GA 2023

Achieve and maintain prompt, courteous customer service.

Address customers ' concerns/complaints.

Attending cleanliness and attention to repairs needed of the shop, car wash tunnel and outside bay areas, in addition to but not limited to guiding cars on the track with a focused and pleasant demeanor.

Directing and supervising attendants in the absence of the Site Manager and/or Assistant Manager.

Improved website traffic by 30% through google review efforts.

Supervising a team of 12+ attendants ensuring a safe environment for all employees and customers by ensuring compliance with safety procedures.

In addition, but not limited to also Increasing sales by 12% with promoting company culture.

Providing exceptional guest experiences.

Brand Ambassador/ Part-time school Delivery Specialist

Yay Lunch, Decatur, GA 2023

Made quality and fresh lunch happen for over two hundred kids in metro Atlanta private school locations.

Achieved a 98% on-time delivery rate by optimizing prompt delivery to schools and distribution to students of their selected lunch choice.

Created a positive and engaging dining experience for students, faculty where Yay Lunch operates daily.

Achieved a client satisfaction rate of 95% through effective customer relationship management.

Promoted company’s products, messaging, and image.

Exercise a vital role that provides a positive experience for the school community by exuding helpful, friendly, and professional demeanor that aligns with the culture, and has knowledge of the goals and branding.

Assistant Teacher

Childcare Network, Conyers, GA 2022

Helping manage student behavior through student engagement.

Attended school special events as required.

Assisted with lesson materials/planning.

Constructed a safe and enjoyable learning environment for up to six children.

Captain Waitress and Greeter

Logans Roadhouse 2019-2022

Responsible for mentoring and training team members to develop robust departmental systems, policies, and procedures to sustain an important level of service to all sectors.

Greet customers, provide menus, and help assist guests with menu choices as well as recommending options such as the special menu items.

Solved customers inquiries concerning their order any dissatisfaction they may have occurred with their dining experience.

Responsible for leading by example and fostering a continual improvement culture with my teammates and colleagues.

Exemplifying courtesy, and leadership consistently to customers and staff.

Responsible for coordinating table assignments and overseeing dining room operations.

Education:

Gwinnett Technical College Present

Certifications:

CTM Certificate for successfully completing Workplace Diversity

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