Customer Service Experience

e Maintained a balanced cash drawer, ensuring accurate accounting at the end OF

each shift. ne

e Assisted customers with inquiries and provided exceptional service, resulting in

positive feedback from shoppers.

e Handled multiple payment methods securely, minimizing discrepancies and

potential losses.

e Resolved customer complaints professionally, leading to improved customer

relations and loyalty.

e Promoted store promotions and incentive programs to increase overall sales

revenue.

e Ensured compliance with company policies and procedures while processing

transactions efficiently.

© Mentored new employees on cashier duties and best practices, improving overall

staff performance.

© Contributed to store success by maintaining high standards of cleanliness

throughout the facility.

e Proactively addressed long lines by opening additional registers when necessary,

enhancing customer experience.

e Greeted customers entering store and responded promptly to customer needs.

e Built relationships with customers to encourage repeat business.

e Operated cash register for cash, check, and credit card transactions with excellent

accuracy levels.

02/2008 to 05/2023 Customer Service Desk Cashier

Wal-Mart Supercenter — 2801 Airport Thruway

Enhanced customer satisfaction by promptly addressing concerns and providing

accurate information.

e Streamlined payment processes for increased efficiency, effectively handling cash

and credit transactions.

Boosted sales revenue by upselling products and services to customers during the

checkout process.

© Maintained a clean and organized workstation, ensuring a pleasant environment

for customers and colleagues alike.

10/2005 to 11/2007 Crew Member

Krystal's Restaurant —5412 Veterans Parkway

e Improved customer satisfaction by providing friendly and efficient service at the

register.

e Enhanced team productivity by maintaining a clean and organized workspace for

crew members.

e Ensured accurate order fulfillment with diligent attention to details while

assembling meals.

e Contributed to increased sales by upselling menu items and promoting special

offers.

EDUCATION

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