Project Manager Front Office
Resume:
Shelly Mayo
Experience Education
September **** – Current
Dance Instructor Larkin Dance Studio
Instruct dancers, ages 3 – adult, proper jazz and tap technique.
Choreograph for recreational dancers and competitive dancers.
Manage communication for the pre-competitive program. October 2023 – March 2024
Paraeducator Blaine High School
Manage all testing communication, documentation and materials in compliance with Minnesota Department of Education standards.
Schedule test dates, train proctors and monitor standardized testing.
January 2008 – June 2017
Competition Dance Director Jam Hops Dance Connection
Train competitive level dancers in proper dance technique.
Choreograph award-winning routines for individuals and groups.
Manage costume and prop budgets for competition program. Other positions held at Jam Hops Dance Connection: Dance Director, Assistant Dance Director, Dance Instructor
March 2008 – May 2010
Director of Catering The Hotel Minneapolis
Delegate duties to staff members for successful event execution through meticulous BEOs and Layout Diagrams.
Successfully manage the Catering Department budget: including sales forecasting, food-cost/menu budget and salaries.
Executive Committee member; help make decisions for the growth of the hotel and staff.
July 2006 – March 2008
Assistant Catering Manager The Saint Paul Hotel
Solicit and secure catering bookings.
Service bookings from start to finish by communicating to hotel staff with BEOs and facility diagrams.
May 2002 – May 2010
Assistant Front Office Manager Hilton Minneapolis
Hire, train, supervise and motivate Guest Service Agents.
Responsible for accurate daily Front Office reports.
Resolve guest concerns in a timely and positive manner. Other positions held at Hilton Minneapolis: Concierge and Guest Service Agent
2004 -2005
Hospitality Management
University of Nevada – Las Vegas
1999 -2002
Communication
University of Wisconsin – Madison
Skills
• Creative, Out-of-the Box Thinking
• Excellent Communication Skills
• Experience with Microsoft Suite and
Google Workspace
Contact
2249 128th Court NE
Blaine, MN 55449
***********@*****.***
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