Customer Service Representatives

AMARI WARE

WORK EXPERIENCE

Startek November **22 – March 2024

Customer Service Mentor and Trainer

Handle escalated calls from other Customer Service Representatives requesting a supervisor.

Responsible for coaching and training to new agents.

Answer general/billing questions on products and services from customers.

Listen to customers’ needs and determine if they need additional products/services.

Some call types may require basic troubleshooting steps.

Address and resolve customer concerns to achieve first contact resolution.

Thrive Chicago November 2021 - March 2022

Marketing Representative

Assisted the Marketing team in the implementation of all marketing activities, worked closely with customers to increase Brand Awareness, drive Sales, and ultimately generate new business leads.

Grew your working knowledge of marketing, sales, and consumer acquisition fields.

Built relationships with customers and communicating promotional services.

Coordinated retail promotions and organize presentations of sales information face to face with consumers.

Trader Joe's October 2019 - January 2021

Trader Joe's Crew Member

Provided excellent service to guests while ensuring compliance with company policy and procedure.

Assisted customers with shopping needs, including product selection, price comparisons, and payment options.

Answered questions regarding products, services, pricing, promotions, and availability.

Provided basic customer service such as greeting and assisting customers with special requests.

EDUCATION

Associate degree in marketing

Rasmussen College-Illinois

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