Customer Service High School
Resume:
Angelo DeHerrera
Denver, CO 80203
Objective: Motivated and detail-oriented professional with experience in operations, support, customer service, and broadcasting seeking to leverage skills and education to contribute effectively to a dynamic organization in the field of cybersecurity.
EDUCATION:
Masterschool, Denver (Expected Graduation July 2024)
Certificate in Cybersecurity
Onio Center for Broadcasting, Colorado Campus (Graduated:2011)
Certificate in Broadcasting
High School Diploma, North High School, Denver
WORK EXPERIENCE:
Operations Manager, Elevated Catering, Denver (October 2021 – Present)
Provide administrative and operational support to catering management team
Coordinate scheduling, event planning, and client communication
Maintain accurate records of orders, invoices, and client contracts
Assist with marketing efforts including social media management and promotional material design
Security Officer/Front Desk Agent, PeopleReady, Tampa, Florida (May 2017-April 2021)
Building entry/exit security
Monitoring of Surveillance cameras
Responding to Emergency/Security events
Reporting and documentation of security events/incidents
Unemployment Agent, State of Florida (May 2019 – April 2021)
Conducted interviews with individuals filing for unemployment benefits
Processed claims and provided guidance on eligibility requirements
Resolved inquiries and disputes regarding unemployment benefits
Maintained confidentiality and ensured compliance with state regulations
Assistant Manager, Chubby Burger Drive Inn, Denver (2010 - 2017)
Supervised daily operations including staff management and customer service
Managed inventory, orders, and financial transactions
Assisted with menu developments, marketing strategies, and promotional events
Ensured compliance with food safety regulations and maintained a clean and organized work environment
Skills:
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Strong communication and interpersonal skills (team player)
Excellent organizational and time management abilities
Attention to detail and accuracy in record-keeping
Ability to adapt quickly to new technologies and software applications
Certifications: CompTia Security+ and Google Cybersecurity
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