Customer Service Data Entry

Keith J. Van Rooyen

**** ******* **, *********, ** 60517 352-***-**** Keith. ***.**@*****.***

CAREER SUMMARY

Excellent communication and interpersonal abilities when interfacing with customers; provide an effective whatever-it-takes approach for customer service responsibilities. Major strength in time management and setting priorities; organize and establish an efficient work flow; coordinate with other departments and managers with high standards for accuracy and compliance.

Diverse experience in customer relations, pricing, in-depth product knowledge, inventory control, reporting, data entry, order processing, quality assurance and logistics coordination. Resolve inquiries and concerns from customers; strategically meet company goals, while ensuring positive relations.

SKILLS AND STRENGTHS

Customer Service & Satisfaction

Cross-Functional Liaising & Sales Support

Needs Assessment & Issue Resolution

Operations Management & Logistics

Policy Adherence & Regulatory Compliance

Resource Allocation & Optimization

Customer Management & Retention

Problem Solving & Relationship Building

Related Experience

Rod Baker Ford, Plainfield, IL – (February 2023 – Present)

Service Drive Manager

Schedule and assign daily work objectives for the service consultants.

Monitor performance and counsel service consultants with behavioral or performance issues.

Train, coach, supervise reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data.

Review the open repair order report on a daily basis; review and resolve any open repair orders that are beyond current week’s business.

Perform quality inspections of vehicles being returned to customers.

Follow up with customers to ensure satisfaction with service work.

Elgin Hyundai, Elgin, IL – (December 2021 – January 2023)

Assistant Service Manager

Oversee service orders and flow of Drive Lane. Ensure customers receive prompt, courteous and effective service.

Build ad take ownership of guest relationships and ensure guest satisfaction through understanding their needs.

Provide concierge support for all owner inquiries. Answer technical questions about vehicle problems, warranties, services and repairs.

Distribute work between technicians effectively; ensuring the technicians time is consistently sold to service customers.

Take responsibility for guest interactions from the initial experience through completed service including checking in, scheduling appointment, accurately estimating time requirements, and checking out

Oversee and coordinate administration of Warranty claims.

Utilize tools provided to make recommendations to guests based on manufacturing guidelines.

Army Trail Tire and Service, Goodyear, Carol Stream, IL – (April 2021 – November 2021)

Automotive Tire & Service Advisor

Drive sales and profitability for the store location by selling tires and recommended automotive services by communicating benefits and product features appropriately

Build guest relationships and ensure guest satisfaction through understanding their needs

Communicate all advertising and promotion of products and services

Take responsibility for guest interactions from the initial experience through completed service including checking in, scheduling appointment, accurately estimating time requirements, and checking out

Contribute to promotional merchandising and special events

Effectively communicate all warranties, promotions, and advertisements to guests

Utilize tools provided to make recommendations to guests based on manufacturing guidelines

DRF, Plainfield, IL – (September 2020 – June 2001)

Water Solutions Advisor (WSA)

Respond to all leads for plumbing services /installations and water solutions to help customers make informed buying decision and effectively close new business.

Create accurate and detailed customer records and notes for customers in the windows-based CRM computer system.

Engage in call monitoring and ongoing training sessions for the purposes of skill development.

Conduct outbound sales call campaigns as identified by the Sales Manager or as the result of marketing efforts.

TEMPORARY/CONTRACT WORK within the United States – (March 2018-September 2020)

RIGHTTRACK Shelly Beach, South Africa - (2015 – 2018)

Sales and Marketing Manager

MARTINS FUNERALS Newcastle, South Africa (2006 – 2015)

Branch Manager

Training Courses Completed/Certifications

Expert Service Advisor Certification – Elgin Hyundai 2022

Achievements

Highest Gross Sales – Elgin Hyundai, 2023

US Citizenship, 2023

Education

FERRUM HIGH SCHOOL New Castle, South Africa

Contact this candidate