Account Manager Cracker Barrel
Resume:
SONIA QUINONEZ
Phoenix, AZ *****
**********@*****.***
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Amazon Dispatcher
Amazon-Tempe, AZ
December 2023 to May 2024
• Handle inbound calls from multiple drivers.
• Assisted with different obstacles at our facilities .
• Assisted with reroutes for our deliveries.
Voice Ordering Representative
Aston Carter / DoorDash-Tempe, AZ
March 2023 to December 2023
• For this role I worked closely with customers and food merchants, I assisted customers with placing orders that they wanted to either pick up or take for curbside.
• I was crossed trained to take four different merchants such as Donatos, Cracker Barrel, Red Lobster and Max Hot Line which was a line that any merchant store can call to advise of anything going on with the location like fire in the kitchen or not carrying an item for a day.
• With this role I was able to move fairly quickly I did shadow which was a person who would come into a training class and show how calls would get taken. I did this very frequently for Cracker Barrel and Donatos.
• I was also picked to assist with major launches when we got a new merchant to make sure they wanted to continue with DoorDash services.
Account Manager
IQOR-Tempe, AZ
September 2022 to February 2023
· With this role I worked close with the store representative in overturning denials for application for lines of service.
· This included checking all credit bureau information to see why applications were getting denied and verifying identification cards and social security cards for potential fraud. Sell to Carvana
CARVANA LLC-Tempe, AZ
July 2021 to September 2022
· Assisting with customers to help sell their vehicle.
· I was also certified for Casework, which reviewed all documents to make sure they are following our guidelines and restrictions.
· I also assisted with the registration department, handling license tags and verifying insurance. CPA & Merchant Support
PROGRESSIVE LEASING-Glendale, AZ
April 2019 to June 2021
· Handling accounts that were past due or delinquent, collecting on accounts as well.
· As merchant support, we would handle technical calls from our store using our portal or needing assistance with ringing out the sale.
· Also, I was able to help the retailers overturn denial application as well as assisting with increasing the account balance.
Caregiver/ Trainer
HACIENDA HEALTHCARE-Phoenix, AZ
August 2016 to May 2019
· Assisted my patients with everyday life, getting them ready for the day, feeding and doing physical activities or sensory activities.
· In this role I was able to become a trainer assisting new hires in showing them step by step what the job consisted of.
Bus Aide for Special Needs
WASHINGTON ELEMENTARY SCHOOL DISTRICT-Phoenix, AZ
October 2012 to July 2016
· Assisting the bus driver with daily duties of the bus, cleaning, monitoring kids
· Helping students unload and load to the bus, making sure the wheelchairs are strapped down correctly.
· Making sure we submit any accident or fights on the bus as well. Education
G.E.D
PHOENIX COMMUNITY COLLEGE - Phoenix, AZ
February 2009 to February 2009
Skills
• English
• Organizational skills
• Technical Support
• Bilingual (10+ years)
• Load & unload (10+ years)
• Salesforce (3 years)
• Account management (1 year)
• Customer service (8 years)
• Data entry (5 years)
• Desktop support (10+ years)
• Windows (10+ years)
• Software troubleshooting
• Jira (2 years)
• Communication skills (10+ years)
• Customer service
• Communication skills
• Zendesk
• Marketing
• Project management
• Sales
• Time management
• Account management
• Data entry
• Microsoft Excel
• Microsoft Office
• Customer support
• Analysis skills
• Accounts receivable
• Negotiation
• Phone etiquette
• Microsoft Word
• Cash handling
• Microsoft Outlook
• Microsoft Powerpoint
Certifications and Licenses
CPA
First Aid Certification
Driver's License
CompTIA A+
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