Test Engineer Client Services

Amrinder Singh Sodhi

Mobile : +*(***) -***-**** email : **************@*****.***

Seeking challenging roles in System test Engineer, Client services and operations management within a leading organization.

• Accomplished MCA graduate with over 13 years of expertise specializing in resiliency & platform testing, consumer services, and robust debugging skills using C, C++ & Python.

• Recognized for exemplary leadership, consistently exceeding management targets, and driving sales growth of complex products by more than 25% annually.

• Skilled in conducting comprehensive quality assurance surveys to assess customer satisfaction and implementing targeted improvements.

Professional Experience

System Test Engineer Client Services Juniper Networks, California, USA April 2011 – March 2024

• Conducted lower memory alarms testing by removing secondary memory drives, identifying stability issues.

• Verified PLL clock sync alarms upon battery removal, ensuring system reliability.

• Simulated short circuits in FRUs (PSUs, fan trays, line cards) to meet hardware specifications, identifying critical failure points.

• Conducted power supply tests by removing three power supplies and leaving one with a fully loaded chassis, ensuring minimal downtime.

• Injected software faults to ensure proper alarm generation, verifying alarm accuracy and system robustness.

• Inserted faulty fan trays and checked system-generated alarms and logs, validating alarm effectiveness.

• Performed heat tests using a heat gun on line cards to measure shutdown times when temperature thresholds were exceeded, ensuring system safety.

• Executed BIOS corruption tests using "Hexa editor" tools, ensuring systems raised appropriate alarms and logs, confirming fault tolerance.

• Conducted negative test scenarios by installing old firmware on latest builds and verifying upgrade processes, identifying potential upgrade failures.

• Ensured systems raised alarms for outdated firmware when the latest build was loaded without upgrades, verifying system alert accuracy.

• Tested system behaviour during firmware upgrades including mid-upgrade reboots, ensuring continuous system operation.

• Corrupted system BIOS using "Hexa editor" tools and verified alarms and logs, validating system resilience.

• Tested secure BIOS by attempting to load private versions ensuring secure boot processes, confirming security measures.

• Installed the latest BIOS packages and monitored systems for new error messages, ensuring system compatibility.

• Developed and executed comprehensive test plans to identify vulnerabilities and potential failures, reducing system errors by 20%.

• Utilized fault injection techniques to simulate various failure scenarios and assess system resilience, improving fault detection by 15%.

• Analysed system performance under stress to identify areas for improvement, increasing system efficiency by 10%.

• Resolved issues during resiliency testing, reducing downtime by 30% through strong problem- solving skills.

• Documented test procedures, results, and recommendations for stakeholders, ensuring clear communication and actionable insights.

• Collaborated with cross-functional teams to effectively communicate test findings, enhancing team efficiency and project success.

• Elevated customer satisfaction rate from 78% to 95% through proactive responsiveness, implementing targeted improvements based on feedback.

• Conducted thorough resiliency testing on QFX/PTX/MX personas and performed BIOS testing on PTX/MX, ensuring system stability and reliability.

• Coordinated information across subsystems to develop comprehensive single install documentation, facilitating seamless installation and configuration processes, reducing setup time by 25%.

ACADEMIC CREDENTIALS

• Master in Computer Application M.I.T, Melbourne, Australia 2005

• Bachelor in Computer Application I.M.S, Noida, India 2002 PROFESSIONAL CERTIFICATIONS

JNCIA (Junos, Associate) 2020

Technical & Functional Skills

• Programming Languages: C, C++, Python

• Testing: Firmware testing, Platform testing, Resiliency testing, BIOS testing

• Provisioning: Zero-touch Provisioning

• Client Success Management

• Operations Management

• Strategic Planning

PERSONAL DOSSIER

Date of Birth : 18th July 1981

Nationality : American Citizen

Marital Status : Married

Languages : English, Hindi & Punjabi

REFERENCES – Available on request

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