Customer Service Information Systems

Bianca S. Smith

***** ***** *** • Eastpointe, MI 48021

Home Phone: 586-***-**** • ad7lef@r.postjobfree.com

OBJECTIVE

Pursuing a career in an Office or Customer Service Environment with an organization offering job security, professional growth and advancement opportunities.

EDUCATION

Finney Senior High •

College Preparatory

Davenport University •

Computer Technology

National Institute of Technology •

Macomb Community College • Warren, Michigan • 2007

Associate, Business Information Systems

EMPLOYMENT HISTORY

Yona Solutions- 2022- Present

Traveling Cook

Travel to different locations daily to cook for residents of rehabilitation facilities ensuring the safe handling of food items, with prompt and accurate service. Record keeping and daily logging of temperatures.

Hcr Manor Care - December 2018 to Present

Lead cook

Prepare and cook two meals a day for patients of about up to 165.

Daily cleaning assignments. Serv safe certified. Kept records of temps and logged cleaning mixtures.

Big Boy Restaurant • Madison Heights, MI • 2014 - present

Front End Associate

Greet customers. Process customer cash and credit transactions. Answer phone calls. Food Management

Housekeeping • 2011 – present

Henry's Cleaners • Grosse Pointe, MI • 2010 – 2014

Customer Service Associate

Responsible for taking in customer clothing for processing. Answer phones. Process customer cash and credit transactions. Sort and organize customer clothing after the cleaning process. Assist customers with order pickup.

Olympia Entertainment • Detroit, MI • 2000 to 2002

Office Assistant

Responsible for providing clerical support and office assistance. Duties included typing correspondence, word processing, data entry and bookkeeping. Generated receipts and verified orders.

SKILLS AND ABILITIES

Excellent interpersonal, customer service and communications practices. Effective time management, decision making and problem solving abilities. Typing 45 wpm. Computer and Internet literate, proficient with MS Word, Excel, and PowerPoint. Experienced bookkeeping and filing.

STATEMENTS

Open and Eager to learn new concepts. References available upon request.

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