Project Manager Customer Service

Wilmer Ortiz

667-***-**** • *********************@*****.*** • Brooklyn, MD 21225 • WWW: Bold Profile Roofing Project Manager wwith 7 years in national roofing company. Excellent at resolving both technical and personnel issues positively and constructively. Committed to highest level of on-site work safety and quality.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Summary

Skills • Able to Lift Over 50 Pounds

• Roofing Material Knowledge

• EPDM Roofing Systems

• Power Tool Operation

• Single-Ply Roofing

• Sheet Metal Roofing

• Customer Communications

• Asphalt Pouring

• Surface Waterproofing

• Flashing Strips Installation

• Roofing Materials Application

• Surface Preparation

• Time Management

• Flashing, Shingles and Felt Cutting

• Repair Procedures Determination

• Attic Ventilation Systems

• Reflective Roof Coating Application

• Roof Installation

• Skylight Installation

03/2018 - 04/2023

Residential Roofer, Monroe Sandoval Roofing And General Construction, Owings Mills, MD

Experience

Worked safely and effectively under difficult conditions and completed projects under various kinds of weather.

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Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.

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• Followed manufacturer specifications to remove old roofing materials and install new roofs.

• Repaired and replaced roof membrane, sub roofing, sheathing and base materials. Communicated clearly and reliably with foreman and crew leaders, highlighting safety concerns and detailing project progress.

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• Maintained and repaired roofing tools and equipment. Repaired and maintained surface materials to make building exteriors weatherproof and waterproof.

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Cut roofing paper to size and nailed and stapled paper to roof in overlapping strips to form base for roofing materials.

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Diagnosed and identified sources of leaks, developing plans for repairs from total tear-offs to patchwork.

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• Participated in all phases and types of commercial roofing. Applied plastic coatings and membranes, fiberglass or felt over sloped roofs to prepare for shingle installation.

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Selected necessary materials and calculated dimensions to develop plan appropriate to specifications.

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05/2017 - 05/2018

Roofing Contractor, A&R Roofing, Manassas, VA

Completed and submitted accurate work orders to office staff promptly to avoid lags in commencing projects.

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Covered roofs and exterior walls of structures with slate, asphalt and aluminum with brushes and knives.

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• Complied with federal and company regulations to maintain high level of job site safety. Maintained change order status log, informing accounts receivable of pending and approved change orders.

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• Resolved both technical and contractual issues.

• Met with customers and patiently answered questions about roofing concerns and requests. Managed job materials, supplies and tools and ordered new stock when inventory levels were low.

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Assigned each employee his or her daily tasks, making sure roofing projects met deadlines and quality assurance guidelines.

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• Effectively communicated with teams of 5 workers over 13 simultaneous worksites. Worked safely and effectively under difficult conditions and completed projects under various kinds of weather.

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Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.

•

• Followed manufacturer specifications to remove old roofing materials and install new roofs.

• Repaired and replaced roof membrane, sub roofing, sheathing and base materials. Communicated clearly and reliably with foreman and crew leaders, highlighting safety concerns and detailing project progress.

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• Maintained and repaired roofing tools and equipment. 07/2008

GED

Park View High School, Sterling, VA

Education And

Training

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