Security Officer
Resume:
GDI Security
***** ********** ****, ***** ***
Southfield, Michigan 48075
Andre Coleman 1-843-***-****
Stationed at the Gate House, Greet Guests, confirm email reservations and identification. Issue Welcome Packet with parking passes. Inform guests about property rules. Provide guests with information and directions. Operate gate arm to allow entry to the property. Monitor CCTV. Take phone calls. Liason with Guest services, The Patrol Officer, Property Management, Maintenance, Housekeeping and Law Enforcement as needed. Assume Patrol and Mobile Patrol duties. Patroling all areas of the property. Checking for open doors, improperly parked vehicles, illegal activities, trespassers, brokenand non-working equipment and light fixtures. Check construction areas. Respond to dispatch calls. Write detailed, accurate Daily Activity and Incident reports.
Marksman Security Corporation - Orlando, April 2022 to June
2023
• Foot, mobile and golf cart patrols.
• Issued parking and visitor passes.
• Monitored CCTV/Fire alarm panel/Panic alarms/Medic Alerts/Call Bells.
• Investigated thefts/Accidents/Incidents
• Monitored employee entrance/Bag checks
• Took and transferred telephone calls.
• Assisted with information and directions.
• Received and issued mail.
• Opened entrance/exit and dock doors.
• Locked all entrance/exit doors, check all dock doors. Install barrier gate, clear all areas of visitors at closing time.
• Issue radios and keys to employees. Document all equipment issued. Switch between dispatch and rover duties.
Securiry Officer
Rosen Hotels and Resorts - Orlando,FL July 2016 to April 2022
Patrolled all areas of the property
Issue radios and soft keys to employees and contractors. Log information via MS Shift software. Update and cancel soft keys, initialize, update and perform emergency openings using SALTO ProAccess door software. Take and transfer telephone calls. Count and issue banks to cashiers and front desk clerks. Perform key assists, privacy overides, safe assists. Collect lost and found items, log items via MS Shift. Respond to various types of alarms, incidents, accidents, injuries. Provide accurate, clear, objective reports with photo and written documentation.. Escort employees, guests, visitors and contractors. Stationed at the front gate for the purpose of access control, check identification, parking passes. Monitor CCTV. Assist guests and visitors with information and directions. I was employee of the month on several occasions. I was also Pillar of the month. I received several awards and incentives for going above and beyond my job expectations including showing rooms and encouraging visitors to do business with Rosen Hotels and Resorts.
Office Work
AARP/SCESEP Foundation of Orlando - Orlando, FLApril 2014 to June 2016
• Greeted/attended visitors/telephone experience performed data entry.
• Displayed the ability to learn new processes, workflows, policies with minimal ramp-up time.
• Collected messages/ responded to inquiries/ provided directions to Agency.
• Delivered clerical support to center staff and management.
• Created files and maintained
Security Officer
ISMG Security Services - Tampa, FL August 2009 to January 2014
Conducted foot patrols of all areas of the building.
Posted at the front desk to monitor CCTV, check identification, scan and check bags. Issue and document equipment. Take and transfer telephone calls. Escort contractors and employees, perform key assists. Report and document maintenance and security issues. Monitor loading dock area for items entering and leaving loading dock,
Education
Your education will appear here
Skills
Familiar with the use of different types of CCTV systems
Update, initialize doors, perform emergency opening using SALTO
Update, initialize doors, perform emergency opening using SALTO
Perform safe assists for employees and guests
Perform safe assists for employees and guests
Experience using the metal detector wand and x-ray security systems
Experience using the metal detector wand and x-ray security systems
Adherence to Policies
Perform key assists and privacy overides for guests, staff and contractors
Perform key assists and privacy overides for guests, staff and contractors
Update or cancel soft keys using SALTO ProAccess software
Outcomes
Quality Standards/Positive Outcomes
Respond to/investigate all guests, employee, visitor complaint/concerns
Count and issue banks, document information
Experience with electronic guard
Surveillance
Experience with various types of fire alarm panels.
Investigate all injury and illness complaints, provide video documentation and accurate, clear, concise reports.
Stationed at guard gate for the purpose of access control
Collect lost and found items, log items using MS Shift software
State of Florida Class D licensed security officer/Effective Team-Player
Clerical
Issue radios and soft keys, document using MS Shift
Cleaning Experience
Food Service
Law Enforcement
Typing
Awards
Pillar of the month
August 2018
I was Rosen Pillar of the month, for which I received a medal, monetary and other compensations.
Employee of the month
December 2016
I was awarded Associate of the Month for Rosen Hotels and Resorts. I was awarded a certificate, monetary and gifts as incentives.
Certifications and licenses
First Aid Certification
Class D Security
AED certification
CPR Certification
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