General Manager Assistant

CHERESE

LYLES

C

L Morrisville, NC *****,

252-***-****

************@*****.***

PROFESSIONAL SUMMARY

Successful Assistant General Manager oversees daily operations, employee activities and customer satisfaction. Adaptable and skilled at handling administrative tasks and customer complaints. Focused on cutting costs by monitoring overhead and boosting employee performance. Excited about new opportunities to sharpen my leadership skills and learn new things.

SKILLS

• Operations Management • Business Development • Employee Relations

• Employee Scheduling • Workflow Coordination

EXPERIENCE

Assistant General Manager April 2022 - Current

Kuester Management Group Chapel Hill, NC

• Reconciling bank statements

• Paying invoices

• Scanning assessment checks over to accounting and charging homeowner accounts

• On boarding New Hires

• Phone Screen Interviews

• Manage communications between homeowners, boards and company support teams.

• Managing vendor relationships and projects for clients.

• Complete financial analysis and present to clients. Consult and educate community board of directors in areas such as: litigation prevention, rule and policy implementation and development, financial planning, and legislation modifications.

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Complete regular site visits to review common area amenities, assist with rule enforcement, and coordinate community vendors.

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• Complete regular compliance inspections for assigned communities.

• Organize and run board meetings, annual community meetings, and board elections.

• Prepare all meeting material packets for: Board Meetings, Hearing Meetings, Budget Meetings

• Committee Orientation

• Vendor Meetings

• Plan and attend community and industry related events

• Create strategic marketing/communications plans to provide direction.

• Code utility and contract invoices

Assistant Manager August 2021 - March 2022

Elite Management Professionals Raleigh, North Carolina

• Assisted the Manager with 15 communities day to day operations.

• Drove the Communities monthly for Complaince Inspections to help keep up property value.

• Prepared for annual meetings by generating and mailing out the notices to the Communities.

• Monitored the emails and phone calls from homeowners.

• Creatively problem solving for angry homeowners that called in.

• Managed the entire Architectural Review process. Leasing Consultant June 2019 - July 2021

Carter Haston Raleigh-Durham, North Carolina

• Overcame objections and accurately processed required paperwork.

• Connected with prospective leads via telephone, email and in-person.

• Stayed on top of issues arising before, during and after move-in dates. EDUCATION

License in Esthetics March 2018

Alexander Paul Institute, Greenville, NC

Diploma June 2012

South Central High School, Winterville, Nc

LANGUAGE

Native

English

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