Customer Service Project Management
Resume:
Anthony LaMaster Jr.
Greater Atlanta, GA
********@*****.***
Professional Summary
Business professional focused on leadership and development. Experience in spearheading project management, customer service and leasing services to successfully achieve business performance measures.
Skills
Advanced Microsoft Word, Outlook, Access, Project, Excel, and PowerPoint
Purchase Orders & Requisitions
Program Development /Procurement
Logistics /Inventory
Office Management
Customer Service
Project Management
Data Entry and Analysis
Sports Administration
Non-Profit Affairs
AS 400, ARS, Auto IMS
Oracle Expertise
Salesforce
Experience
01/2024-Present
Program Manager/Soccer in the Streets-Atlanta, GA
Responsibilities and duties:
Facilitate comprehensive, holistic and youth-centered programming in community, StationSoccer and school locations.
Direct program planning and facilitation using the approved curriculum and training plans.
Support and mentorship of the coaching staff.
Practice and Game day facilitation including setup, maintenance, oversight and compliance of operational procedures.
Family engagement throughout the season including community days, event facilitation and partner project collaboration.
Actively check-in with team coaches.
Contribute and facilitate training and development of program coaches.
Coordinate with team members and coaches on program communications.
Ensure gender equity in program offerings.
Help and provide support to the network of Soccer in the Streets.
Implement surveys and contribute to feedback and impact data collection.
Event plan and participate in fundraising events and other organizational initiatives.
06/2022-01/2024
Coach/Soccer in the Streets-Atlanta, GA
Coach youth soccer; boys and girls ages 6-10.
Conduct age appropriate training sessions.
Develop rapport with children, their families and school champions.
Administer pre and post surveys and report attendance for practice and games.
Interact with supervisory staff, especially regarding disciplinary matters.
Attend and complete all coach trainings and meetings.
12/2019-06/2022
Program Coordinator / Ritchie Bros.- Newnan, GA
Responsibilities and duties included but not limited to the following:
Daily prioritization for effective service processing. Inventory management and logistical routing techniques. Measuring productivity and quality of various service offerings. Executing service agreements that generate revenue potential. Identify, communicate, and promptly resolve service-related issues.
Actively review service programs to improve processing efficiencies & drive effective service standards. Analyze service agreements and vendor programs to minimize costs, drive revenue and improve service levels.
Communicate innovative techniques that create growth opportunities for the services departmental and service programs. Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
01/2018- 12/2019
Cure Settlement Specialist / Design in Time, LLC - Atlanta, GA
Compliantly and respectfully resolve portfolios of consumer loan accounts through effective rapport building, coaching, negotiating and closing:
Establish common goals, understand the customer’s reality, overcome obstacles and identify options to secure payment commitments.
Follow all settlement and payment arrangement guidelines to better serve the customer.
Adhere to quality standards while maintaining professionalism and ensuring compliance with the applicable laws and regulations.
Negotiate price purchases, order creation, order tracking to find quality goods for company.
07/2013- 01/2018
Auction Coordinator / GM Financial- Arlington, Tx
Coordinate communication and relationship between GM Financial and the auction sales team:
Reviewing processes and systems on vehicles in inventory that are appropriately staged for sale.
Managing online sale processes. Review and approve auction charges for all inventories, negotiating charges with auction for vehicles redeemed, arbitrated or sold at a loss and seeking reimbursement of unapproved charges. Multi-task and understand market trends.
Researching code and approve invoices to ensure charges are allocated for appropriate pools.
Guaranteeing state and federal regulatory compliance as it applies to the sale of repossessed vehicles.
12/2008- 07/2013
Vice President / South Suburban Basketball- Kansas City, MO
Co-lead a non-profit basketball organization that promotes youth development for children ages 6 to 14. Day to day activities included:
Monitoring the equipment and facilities in gymnasium.
Conducting board meetings to address issues raised by the community, players, coaches, parents/caregivers, and officials.
Securing outside sponsors and coordinating fundraising to support the league.
Working with youth to show how the game of basketball teaches important life skills that enable academic success and future achievement.
Education
12/2008
Bachelor of Arts in Business Admin / Park University Parkville, MO
Academic Scholarship Recipient: 3.0 GPA within my major of Business Administration with an emphasis in Management.
Athletic Scholarship Recipient: Basketball; 8/2004-5/2006; Missouri Valley College, Marshall, Mo.
Activities
Member of Caribbean Association of Georgia
Member of Park University Student Activity Coordination Program
Active Participant in March of Dimes
Event Committee Member at GM Financial
Annual Volunteer for Junior Achievement
Contact this candidate