Administrative Assistant

KIERSTEN DOUGLAS

Davie, FL 701-***-**** ********.*********@*****.*** www.linkedin.com/in/kiersten-douglas-5581a7270 ADMINISTRATIVE ASSISTANT

Highly motivated, solutions-focused professional with experience in customer-service management and support across diverse industries. Exceptional time- and resource management skills to implement strategic administrative and operational initiatives to enhance productivity, quality, client service, and overall bottom-line performance. Outstanding interpersonal and communications skills with proficiency in promoting confidence and building and maintaining relationships while interfacing positively with people of diverse backgrounds.

SKILLS

Business Support

Communications

Social Media Management

MS Office: Word, PowerPoint

Innovation

Critical Thinking

Relationship Building

Budget Management

Scheduling

Google: Drive, Docs

Organization

COURSEWORK

Skill Stack

Social Media Marketing

Provided explanations for

Facebook marketing and best

utilization of more prominent

social media platforms to aid in

and expand business growth.

COMMUNITY INVOLVEMENT

Girl Scouts of America Volunteer

Assisted in annual sales of cookies, nuts, and candies, which funded trips and special projects for troop.

Participated in revitalizing community public park by sandblasting equipment, repainting, and replacing items needed.

USO Volunteer

Oversaw 2 volunteers at Seymour Johnson USO in creating community-needed projects with leadership collaboration.

Established Plant Library, which led to monthly event of Plant Exchange for plant and gardening enthusiasts to gather and share plants, tips, and knowledge. Key Spouse Program Volunteer

Communicated with families and leadership about best strategy to have open and direct communications at assigned location.

Coordinated and organized holiday parties and events for personnel and families. EXPERIENCE

Victoria's Secret Sales Associate June 2017 – May 2018

Drove sales and profitability by working multiple roles with different tasks including sales, cashiering, inventory stocking, setting floor designs, and keeping store clean.

Encouraged customers by making suggestions and listening to concerns which resulted in gained trust and positive experiences and created repeat shopping clients. Hot Topic Sales Associate May 2015 – September 2019

Sustained store appearance through visual enhancements that were current with pop culture trends for optimal sales of products.

Oversaw 2 personnel to assist in completing activities assigned by leadership, such as store design or promotion education.

Assisted in theft mitigation, working with store leadership, and monitoring inventory.

Performed research on return policies for customers to resolve discrepancies and provide exceptional service with positive results.

Badlands Bar and Grill Hostess February 2015 – August 2017

Greeted customers, guided reservations, and coordinated large group events by managing seating and flow charts.

Communicated customer questions and needs to waitstaff and leadership and updated kitchen staff if there were new patrons.

Established standardized training for the position, including processes and shift checklists, and ensured there were guides for questions about what procedures to follow.

Recognized by leadership for training newly hired hosts with unofficial title of lead host.

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