Customer Service Class A

JOSHUA HAKENHOLZ

Mobile: 208-***-**** Email: ***********@*****.***

SUMMARY

Senior transportation industry operator with a drive to build strong and effective working relationships with customers and coworkers. Brings expertise and enormous drive to succeed. Motivates the team to strive for common goal. Establishes guidelines for training, shows excellent judgment and initiative for identifying and solving issues. Fast learning with the ability to manage multiple projects, establish new, more efficient procedures. Dedicated to safety and execution of corporate policies.

CORE STRENGTHS AND QUALIFICATIONS

Expertise Leadership

Class A CDL with doubles and triples

Tanker endorsement

Hazmat endorsement

Extensive knowledge of ADA and Canyon County

Motivating team members

Encouraging team to work more efficiently Holding accountability for team’s progress Encouraging cross-training

Showing initiative to take on new tasks

Onboarding and Training new staff

RELEVANT EXPERIENCE

Collections Tech 2

City of Boise, Boise, ID October 2022 - Present

Clean and maintain sewers through operation of hydro vac truck and assist other business lines as needed. Responsible for positive customer interactions, pre and post trip assigned truck, and perform basic maintenance repairs. Organize and map out assigned zones to be cleaned as efficiently as possible.

Responsibilities include:

Maintain DOPL wastewater collections license.

Input work orders, service requests, update lines cleaned daily.

Work with peers to clean difficult lines and high traffic areas safely.

P and D Driver

Oak Harbor Freight Lines, Meridian February 2022 – October 2022

Deliver freight to specified residential and commercial locations as well as pick up freight from outbound customers. Work dock as needed to load and unload freight.

Responsibilities include:

Pre and post trip tractor and trailer, backup tractor to trailer.

Safely and efficiently deliver freight to customers on an assigned route.

Display quick and positive customer service as needed.

Utilization of handheld device to track customer pickups.

Return to terminal when pickups are completed to assist on the dock until work is complete.

Delivery Driver/Warehouse

CED Greentech, Boise, ID June 2021 – February 2022

Deliver product to customer preferred location both residential and commercial. Pick up unused products and return to warehouse to help build the next days deliveries.

Responsibilities include:

Pre and post trip assigned vehicle.

Deliver product according to assigned paperwork.

Build next day’s deliveries according to customers specifications.

Maintain positive relationships with customers and vendors on a daily basis.

Commercial Division Operator

Republic Services, Boise, ID April 2004 – June 2021

Responsible for safely operating a collection truck, and providing prompt, courteous and complete waste removal services for customers. In addition, responsible for ensuring the vehicle follows the company’s safety standards prior to operating the vehicle, ensures that all company, state, and federal regulations are adhered to at all times while operating the vehicle, and completes vehicle condition reports on a daily basis to ensure that any vehicle defects are repaired in a timely manner.

Responsibilities include:

·Safely operate heavy truck along designated route and to the disposal site; read route spreadsheet, follow map and service each customer as assigned by the dispatcher and/or supervisor.

·Good customer services skills to meet customer expectations; acts in a professional, courteous and cooperative manner toward customers and co-workers; works with a sense of honesty and trustworthiness.

·Good time management skills to ensure assigned responsibilities are completed in an efficient and safe manner.

·Complete pre and post trip inspection of the vehicle and equipment in accordance to Corporate policy.

EDUCATION, CERTIFICATION & AWARDS

Education

Eagle High School – 1998 Graduated with honors

Certification and Training

Waste Water Collections Operator One License with the DOPL

SDS (Safety Data Sheet) Trained

Class A CDL with doubles and triples; tanker endorsement

Hazardous materials endorsement

Awards

Dedicated to Excellence Award* - 2011, 2012, 2013, 2014, 2015, 2016

Dedicated to Safety Award 2005,2006,2007,2008,2010,2011,2012,2013,2014,2015,2016,2018,2019,2020

Driver of the Year Award (Runner Up)** – 2014,2015

*Highest award for operators within Republic Services (previously owned by SSC) awarded for multiple achievements - no accidents/no

write ups/no injuries.

**Nationwide Republic Services Award for Driver of the Year; selected out of 20,000+ drivers

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