Administrative Assistant Client Service
Resume:
SHANNON NELSON
Maple Grove MN 55369
***************@*****.***
Linkedin: https://www.linkedin.com/in/shannon-nelson-920294319
Website: https://blacklineimaging1.wixsite.com/shannonnelsonmn-1
SUMMARY
Dynamic professional with extensive experience in wedding photography, known for exceptional client service and adept problem-solving abilities. Proven track record in managing intricate details, delivering high-quality results under pressure, and recognizing and seizing sales opportunities. Seeking to leverage creativity and skills in a new role focused on client satisfaction and operational excellence.
EXPERIENCE
Administrative Assistant/Office Manager
HighRollers Painting Inc. Minneapolis, MN
2015 – Present
- Managed and directed incoming inquiries, ensuring timely and effective responses.
- Prepared job bids and contracts, contributing to clear and professional client communications.
- Directed crews and clients, coordinating job details and ensuring project satisfaction.
- Created and maintained the company website and social media presence to enhance visibility and engagement.
- Ordered supplies, purchased equipment, and managed vendor relationships to ensure smooth operations.
- Conducted errands and handled various administrative tasks to support business functions.
Owner/Wedding Photographer
SL Bangs Photography, LLC. St. Paul, MN
2003 – 2016
- Developed and nurtured client relationships from initial inquiry to final product delivery, ensuring high client satisfaction.
- Communicated with clients to execute wedding photography as per their expectations and preferences.
- Photographed engagements and weddings, capturing high-quality images that met client standards.
- Handled all post-production editing and retouching, preparing polished and professional final products.
- Created and presented video and slideshow montages, adding a personal touch to client presentations.
- Ordered prints and memory books, providing clients with tangible memories of their special day.
- Managed advertising and promotional activities to attract new clients and grow the business.
SHANNON NELSON
Resume’ 2of2
***************@*****.***
Sales Support Specialist
Luxemburg Hotel (Double Tree)
1997-2000
- Managed daily office operations.
- Streamlined administrative processes providing exceptional support to sales team, contributing to overall business growth and guest satisfaction.
- Prepared proposals, contracts and sales reports.
- Coordinated events with guest services, food and beverage and sales departments.
- Correspondence, phones and spreadsheets.
- Ordered supplies
EDUCATION
Bachelor of Fine Art - University of Minnesota – Twin Cities
2005 – 2008
AAS Photography - Minneapolis Community and Technical College – Minneapolis, MN
2003 – 2005
Bachelor of Art – Photography - Columbia College Chicago – Chicago, IL
2001 – 2003
Legal Administration Certificate- MN School of Business – Minneapolis, MN
1996 – 1997
KEY SKILLS
- Microsoft Office: Proficient in Word, Excel, and PowerPoint.
- Adobe Photoshop: Skilled in photo editing and retouching.
- Customer Service: Strong ability to build and maintain client relationships.
- Customer/Guest Relationship Management: Experienced in managing client expectations and ensuring satisfaction.
- Sales: Adept at recognizing, seizing, and manufacturing sales opportunities.
- Project/Event Planning: Skilled in coordinating and executing events and projects.
- Social Media Management: Experienced in managing social media platforms to enhance business presence.
- Multi-line Phone Systems: Proficient in handling complex phone systems and communications.
- Communication Specialist: Excellent verbal and written communication skills.
References available upon request.
Contact this candidate