Client Relationship Management, customer relationship management

Odenton, MD ***** (***) -***-**** ad7la1@r.postjobfree.com WWW: Bold Profile

KANIKA MALHOTRA

Dedicated to developing strong analytical, communication, problem-solving, and managerial skills with a focus on team management. Seeking a challenging opportunity within the organization to apply expertise and contribute to team success. Skilled at presenting investment options based on customer needs and risk tolerance. Proven track record of retaining clients by consistently exceeding service expectations and increasing customer satisfaction.

PROFESSIONAL

SUMMARY

SKILLS ● Team Management

● Data Management

● Complaint resolution

Customer service

excellence

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● Leadership

Teamwork and

Collaboration

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● Account Management

Vendor and Client

Relations

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● Marketing Strategy

● Competitive Analysis

● Flexible

CUSTOMER SERVICE TEAM LEADER 04/2022 to 10/2022

Royal Farms, Hanover, Maryland

CUSTOMER CARE SERVICE REPRESENTATIVE 01/2018 to 11/2020 Giant Food Stores, Odenton, Maryland

STORE MANAGER 09/2016 to 12/2017

WORK HISTORY

Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.

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Trained and supervised team of customer service representatives in providing quality service to customers.

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Mentored new hires, providing guidance to ensure their successful integration into the team.

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● Enhanced customer satisfaction by promptly resolving issues and addressing concerns. Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.

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Improved customer satisfaction by addressing and resolving complex issues in a timely manner.

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Contributed to the development of updated training materials for new employees, ensuring consistent service delivery across the team.

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Explored alternative solutions when handling customer complaints, resulting in increased retention rates.

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7 Eleven Store, Summit, NJ

SALES MANAGER-PERSONAL BANKING 01/2013 to 04/2015

Deutsche Bank, New Delhi, India

ACQUISITION MANAGER 08/2011 to 01/2013

Indusind Bank, New Delhi, India

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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● Managed inventory control, cash control, and store opening and closing procedures. Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

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Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

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Improved customer satisfaction through staff training in customer service and product knowledge.

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● Reconciled daily sales transactions to balance and log day-to-day revenue. Acquiring new customers, retail banking, multi products sales, handling customers existing portfolio, deepening the existing relationships and cross selling, doing financial planning for all mapped HNI clients

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● Handled customer relations issues, enabling quick resolution, and client satisfaction.

● Increased sales revenue by developing and implementing effective sales strategies. Built long-lasting client relationships through excellent customer service and consistent followups.

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● Have to acquire the customers for the bank and have to deal with HNI clients Achieved successful acquisitions by conducting thorough market research and identifying key targets.

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Optimized valuation models for target companies, providing accurate assessments for decision-making purposes.

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MANAV RACHNA INTERNATIONAL UNIVERSITY, Faridabad, Haryana, India MBA, Marketing + Human Resources

MANAV RACHNA INTERNATIONAL UNIVERSITY, Faridabad, Haryana, India BBA, Business Administration And Management

DAV Public School, Faridabad, India

Std. X

Board: Central Board of Secondary Education

DAV Public School, Faridabad, India

Std. XII, Commerce(Accounting, Economics, Marketing) Board: Central Board of Secondary Education

EDUCATION

● Ranked in 1st Division

● Relevant Coursework: Sales & Marketing

● Ranked 2nd in whole class

● Awarded distinction.

ACCOMPLISHMENTS ● Score distinction in class 12th

● Passed MBA with 1st division degree

Participated in organizing cultural fest

Manav Rachna International University

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● Got best employee of the month award

● AMFI certified

COMPUTEREFFICIEN Very much efficient and comfortable in using computer programs. Use net frequently. CY

PERSONAL Date of Birth: 06/16/88

INFORMATION

PROJECTS RANBAXY, MOVEMENT OF DOXOPHYLINE IN THE MARKET, Summer Internship Project TRAINING ● RANBAXY, 2 Months

● Imperia Structures ltd. (Real Estate), 6 Months

English Hindi

Punjabi

LANGUAGES

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