Administrative Assistant Customer Service
Resume:
SHANIQUA ROBINSON
** **** ****, **** ****, Ms.***25
*************@*****.***
PROFESSIONAL SUMMARY
Experienced patient service-oriented professional backed by over 9 yrs. of combined management, front-line customer service and direct patient care experience. Follows policies, procedures, and guidelines to ensure consistent quality. Maintains and safeguards patient privacy and confidentiality. Seeking a return to the medical field with a dynamic, growth-oriented organization offering long-term career growth and advancement opportunities.
Team player who performs at high levels of productivity in fast-paced environments without missing deadlines.
Excellent phone, verbal, written and interpersonal skills for effective and thorough communication.
Hands-on manager that leads by example while working toward common team goals & objectives.
Fast-learner and pro-active problem solver, able to identify potential issues and offer immediate solutions.
EMR/EHR Systems and Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint.
CORE QUALIFICATIONS
Phlebotomy Medical Administrative Assistant Medical Terminology Finger Sticks Medical Transcription Injections Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry Release of Information HIPAA Compliance Medical Laws & Ethics CMS1500 Claim Form Billing Cycle Claims Appeal Process
Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO
Basic Coding Skills for ICD-10 & CPT Insurance Verification Anatomy & Physiology
EDUCATION AND CERTIFICATIONS
Ultimate Medical Academy
Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2022
HIPAA Essentials for Healthcare Professionals Certificate
Medical 2 Career College / Phlebotomy Certification, 2018
PROFESSIONAL EXPERIENCE
McDonald’s – Grenada, MS 08/2017 – 08/2022
Shift Manager /Crew member
Responsible for day-to-day operations including training, coaching, and supervising from 8-10 team members.
Key responsibilities included, preparing bank deposits, creating schedules, and opening and closing the restaurant.
Took orders, carried food out to lobby and pick up area, bagged orders,
Walmart – Grenada, MS 04/2014– 08/2017
Customer Service Representative/ Cashier
Worked in a positive, fast paced, team environment and communicated effectively with managers and co-workers.
Assisted customers with product locations, purchases and inquiries while providing top-level service.
Maintained a clean, organized, and sanitary works space during high volume sales.
Morrsion Group– Grenada, MS 09/2022 – 04/2024
Patient Care Assistant/cafeteria
Prepared patient meals, baked desserts, prep salad bar
Prep food and trays
Delivered trays to patient
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