Customer Service Representative
Resume:
Angela Hodge
Customer Service REP
Oklahoma City, OK 73129
**************@*****.***
Willing to relocate to: Oklahoma City, OK
Authorized to work in the US for any employer
Work Experience
CSR/Office Manager/Account Manager
Pinnacle Propane, LLC-Oklahoma City, OK
January 2024 to Present
Office management and account management, taking payments,providing outstanding customer service, phone work, scheduling, place orders, tracking orders, counting drawers at end of day, end of day reports.
Customer Service Representative
CSAA Insurance Group, a AAA Insurer-Oklahoma City, OK August 2021 to April 2022
Inbound call center for insurance company taking a high volume of calls. Explain policies, billing and help make changes and take payments. Document account if further action needed. Also did Tier one technical support with password reset and account management. Covid 19 Scheduler
State of Nevada/Incoma-Oklahoma City, OK
March 2021 to August 2021
Provide scheduling assistance and answer vaccine questions for people who come on Chat or inbound call center for the State of Nevada. Give information on vaccines, scheduling, how to get vaccine cards, and where to find vaccine and vaccines information. Customer Service Representative/Phone AGENT PROCESSORS Ou/LiHeap-Norman, OK
May 2020 to October 2020
Processing applications for clients for the Summer Liheap program for the State of Oklahoma. Calculating using program formula following program guidelines to get clients money to pay heating and cooling costs.
CSR - Customer Service Representative
Chrobinson-Oklahoma City, OK
July 2019 to October 2019
Inbound call center assisting truck drivers, and agents dispatching their info and documentation their arrival, and departure time. As well as assisting with any issues that may develop as needed. Customer Service Representative
NTT DATA Services-Oklahoma City, OK
December 2018 to March 2019
Inbound call center taking applications for Health insurance for the State Of Massachusetts. Create accounts, assist with applications. Determine eligibility and assist customers with any follow up. Make sure required documents had been received. Assist customers in creating their online accounts with step by step support over the phone. Tier one technical support. CSR Rep
Optumrx, United healthcare.-Oklahoma City, OK
August 2016 to January 2017
Inbound call center for prescription drug home delivery service. Created accounts. Contacted NPIS worked with health care company United Health and Medicaid/Medicare to verify benefits and to resolve payments. Also worked with pharmacies for overrides, price check, and benefits analysts to assist customers.
Account/Office Manager
Kenneth Smith Insurance/State Farm Insurance-Oklahoma City, OK October 2014 to March 2015
Inbound office for State Farm agent. Managed a book of business while creating new business by prospecting either cold calling or warm. I also ran daily reports. Assigned daily work. Went over Claims reports and worked closely to resolve them. Worked as office manager, on As400, as well as Microsoft office.
Customer Service Representative
RELIABLE LIFE INSURANCE COMPANY-Oklahoma City, OK
August 2013 to September 2014
Account Manager for a current book of business for as well as prospecting for new business and appointment setting. Cold calling and warm leads. Experience with Life, health, renter's insurance and burial insurance as well.
Customer Service Representative
ELite Fence Co-Oklahoma City, OK
August 2008 to September 2014
Assist customers with any questions about installation, troubleshoot licensing/zoning laws, and perform data entry.
Owner/ Office Manager
Hodge Tree Family-Noble, OK
December 2008 to August 2013
Lawn and Tree removal family run company.
Customer Service Representative
Premier Communications-Oklahoma City, OK
September 2005 to June 2008
DirectTV inbound call center sales associate, working primarily with new customers. Lead role in establishing script utilized to sell HughesNet internet service. Customer Service Representative
Convergys-Moore, OK
June 2003 to August 2005
Inbound call center assisting customers with activations, billing, programing, technical issues and conflict resolution. Distinguished for amount of upsells within my team at each review. As400 Education
High school diploma
West Monroe High School - West Monroe, LA
September 1993 to May 1997
Skills
• Upselling
• Salesforce
• Communication skills
• Project Management
• Live chat
• Microsoft Office
• English
• Sales Experience
• Cold Calling
• VoIP
• Analysis skills
• Fraud
• Time management
• Microsoft Windows Server
• WAN
• Help Desk
• Desktop Support
• Office Management
• Accounts Receivable
• Customer Support
• Customer Service
• Microsoft, Excell, Access, Windows, Outlook, Multi line phone system and CSR dialer or CSM retrievel.
(10+ years)
• LAN
• Technical Support
• ADP
• Citrix
• Documentation review
• Operating Systems
• Call Center
• Telemarketing
• Spanish
• Microsoft Outlook
• Conflict Management
• Typing
• Data Entry
• Troubleshooting
• VPN
• CSR
• Account Management
• TCP/IP
• Customer Care
• Office Management
• Accounting
• Backend Office For Insurance (3 years)
• Sales
• Databases
• CRM Software
• Zendesk
• Bookkeeping
• Telemarketing
• Outbound sales
• Cold calling
• Sales
• Inside sales
• Upselling
• Live chat
• Customer service
• Zendesk
• Telecommunication
• Retail sales
• POS
• Windows
• Microsoft Office
• Computer skills
• Organizational skills
• Communication skills
• Operating systems
• Account management
• Help desk
• Citrix
• CRM software
• Direct sales
• Salesforce
• Customer relationship management
• Technical sales
• Banking
• Typing
• Negotiation
• Leadership
• Customer support
• Scripting
• Plumbing
• Microsoft Access
• Supervising experience
• Software troubleshooting
• Call center
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Phone etiquette
• Technical support
• Desktop support
• B2B sales
• Analysis skills
• B2B
• Wireless sales
• Marketing
• Outbound calling
• Mac OS
• HIPAA
• Sales support
• Ethernet
• Customer service
• Microsoft Office
• Software troubleshooting
• Windows
• Technical support
Certifications and Licenses
Driver's License
Driver's License
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