Customer Service Data Entry

KHADIJAH DAVIS

**********@*****.*** 201-***-**** Hoboken, NJ 07030

Summary

Dedicated and motivated potential employee looking to get back into the field of Customer Service and leverage my prior years of experience into an entry level position with a growing company.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

Customer service

Data entry

Typing

Excellent communication skills

Punctual

Microsoft office

Computer Operation

Microsoft Outlook

Sales

Computer Skills

Microsoft Excel

Microsoft Word

Clerical Experience

Order Entry

Phone Etiquette

Word Processing

Computer literacy

Customer support

Interpersonal Communication

Attention to Detail

Task Prioritization

Clerical Support

MS Office

Public Speaking

Organization

Problem-Solving

Networking

Organization and Time Management

Research

Excellent Communication

Friendly, Positive Attitude

Critical Thinking

Troubleshooting

Experience

Inserra ShopRite Supermarket Hoboken, NJ

Customer Care / Courtesy Help Desk

05/2020 - 02/2024

Multi-managed entire front-end of the store; Assisted customers/guests with all complaints and concerns

Successfully led team meetings daily to encourage positive work attitudes, and punctuation, and to ensure that any and all customers were satisfied with their shopping experience no matter the level of stress or challenge if one prevailed

Guaranteed customer satisfaction with exceptional greetings and immediate undivided attention to all guests that had inquiries cares and concerns about a leading product or sale given for a wide range of products in the marketplace.

NESCO Resource Staffing Albany, NY

Customer Service Representative

11/2018 - 04/2020

Provided policy and service information

Assisted customers with a warm and professional attitude

Answered general questions

Resolved customer information and complaints

Responded to claim inquiries.

Walmart Latham, NY

Customer Service Desk

07/2017 - 10/2018

Helped customers with their returns and inquiries

Assisting members during checkout process, performing all cash register functions

Skited a positive and cooperative tone with both customers and co-workers.

Kelly Services Albany, NY

CSR - Customer Service Representative

10/2016 - 06/2017

Deliver good customer service and build customer satisfaction and loyalty

Provide effective and timely resolution of a range of customer inquiries

Help enroll customers in Essential Plans and Qualified Health Plans

Followed strict scripting.

ALBANY CALLS CENTER Albany, NY

CUSTOMER SERVICE REP

03/2014 - 10/2015

Deliver good customer service and build customer satisfaction and loyalty

Strive for one-call resolution of customer issues

Complete ongoing training to stay abreast of product, service, and policy changes

Strike a positive and cooperative tone with both customers and coworkers

Demonstrate best judgement in the disbursement of adjustments and credits.

Education and Training

High school or equivalent in High School Equivalency

01/2013

Additional Information

Skills & Abilities Proficient in typing, Microsoft Office and Data Entry Systems Strongly self-motivated, punctual, follows directions accurately and can work well in a team setting. - Can provide excellent customer service Excellent communication skills. Collaborates well with clients and co-workers and managers. - Strong in-bound and out-bound call center experience.

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