Jennifer Berry
Lansing, MI *****
********@*****.***
Work Experience
Administrative Assistant
Avflight - Lansing, MI
August 2019 to Present
Provide excellent customer services via phone, in person and email. Schedule arrivals and departure. Billing, provide car rental arrangements, hotel reservations, etc...for arriving flights. For departing flights, billing, coffee, ice papers. Cleaning aircraft and greeting passengers as they arrive and wait to board their aircraft.
Escrow Officer
Bell Title Agency - Okemos, MI
July 2017 to September 2017
Prepare, explain, sign & witness documents required for transferring clear real estate ownership from seller to buyer. Close to a legal contract signed by both parties. Ensure all requirements on title are satisfied. Collect, deposit and dispurse all funds to parties involved with the sale and purchase of property. Provide excellent customer service and professional job services. Multitasking with phones and emails. Keeping appointments and scheduling appointment as well. School Bus Driver
GRAND LEDGE PUBLIC SCHOOLS - Grand Ledge, MI
March 2014 to May 2017
Provide children safe and efficient travels both too and from schools. All ages! Escrow Officer/Office Manager
Transnation Title of Michigan - Lansing, MI
May 2011 to October 2011
Lansing, Michigan
Responsibilities include: coordinating with realtor, lender & seller contacts to provide necessary documentation prior to closing; preparation and disbursing of closing documents & funds; inputting closing information into company-wide computer system; providing solutions to customer inquiries
(in person or on the phone); perform closings by explaining loan documents to individual(s) desiring mortgage refinance or real estate / repossession purchases; managing several accounts pertaining to file balancing, office supplies, earnest money deposits and incoming / outgoing wire transfers. Escrow Officer/Account Coordinator
Talon Group - Lansing, MI
October 2001 to October 2007
Responsibilities include: preparation and disbursing of closing documents; providing solutions to customer inquiries (in person or on the phone); perform closings by explaining loan documents to individual(s) desiring mortgage refinance or real estate / repossession purchases. Clerical Data Entry
EPIC Department - Tucson, AZ
March 2001 to September 2001
Responsibilities include: inputting data on builder and refinance escrows; packaging letters to all involved parties for information-gathering purposes and to inform of escrow being opened; performing closeout duties such as preparing files for handlers, organizing and photocopying necessary paperwork; tracking the location of files at the request of branch offices. Customer Service Rep/Insurance Underwriter
Reliance Personal Insurance - Tucson, AZ
May 2000 to February 2001
Primary responsibilities include: fielding calls from customers in regards to their policy questions, billing issues, and changes to policies; fielding calls from agents in regards to policy underwriting guidelines for six different states; working with fellow CSR's to resolve policy issues for customers and agents.
Customer Service Agent
Farmer's Insurance\Jeff Wall Agency - Adrian, MI
August 1998 to March 1999
Primary responsibilities include: annotating customer information for insurance quoting purposes; providing insurance quotes for customers wishing to purchase auto and/or home insurance; handling problems with individual policy holders; making changes to existing policies; working as part of a team to implement a marketing strategy for increased sales; responsible for mass production & distribution of targeted marketing materials.
Computer
Education
High school diploma
Jackson Community College - Adrian, MI
1995 to 1996
Blissfield High School - Blissfield, MI
1991 to 1995
Skills
• Accounts Receivable
• Epic
• Escrow
• Fair Housing Regulations
• Property Leasing
• Property Management
• School Bus Driving
• Underwriting
• Account Management
• Accounts Payable
• Office Management
• Event Planning