Delivery Driver

Humair Imam

**************@*****.*** 224-***-**** El Paso, TX

linkedin.com/in/humairimam

Goal

To manage digital disruptions and transformations, implement and scale Agile methodologies, and drive cultural shifts to enhance product development and delivery. Adept at coaching and leading teams at all levels, fostering innovation, and aligning leadership with Agile principles. US Army Veteran with a commitment to excellence and continuous improvement.

SKILLS

Leadership Problem-solving Communication teamwork Conflict resolution Emotional intelligence Time boxing Prioritization Creativity and innovation Coaching Agile Methodologies Scrum, Kanban Team Facilitation Agile Transformation Stakeholder Management Agile Tools (Jira, Trello, Product Board) Agile Metrics and Reporting Change Management Driver’s License English

PROFESSIONAL EXPERIENCE

Agile Project Mgr Scrum Transformation

Optimally (Business Partner) El Paso, TX December 2023 - Present

●Conducted assessments to identify client pain points and inefficiencies, leading to tailored process automation solutions.

●Collaborated with businesses to automate critical tasks, integrating with tools like Excel, QuickBooks, CRMs, and proprietary systems.

●Established automated deployment pipelines using Azure DevOps, reducing manual errors and accelerating product releases.

●Led regular training sessions on Azure DevOps tools, fostering effective adoption of Agile and DevOps principles.

●Developed an automated usage reporting pipeline, increasing annual revenue by 10% and reducing data analysis time by 70%.

●Assessed emerging capabilities in Conversational AI and Natural Language Processing (NLP) to ensure industry standards compliance.

●Managed functional, regression, and usability testing to ensure system requirements compliance.

●Improved client satisfaction through seamless, error-free experiences and enhanced operational efficiency.

●Assessed and vetted emerging capabilities in Conversational AI and Natural Language Processing (NLP), ensuring adherence to industry standards and best practices.

●Managed and executed functional, regression, and usability testing to ensure compliance with system requirements.

●Improved client satisfaction and fostered stronger partner relationships through seamless, error-free experiences and enhanced operational efficiency.

●Achieved significant benefits for the Technology Firm, including an average reduction of 2.5 hours of manual data entry per client. Enhanced client experience, improved data accuracy, and strengthened partner relationships.

Agile Project Mgr Scrum Transformation

Photon El Paso, TX October 2022 - December 2023

●Spearheaded the implementation of the Azure DevOps ecosystem, enhancing collaboration among cross-functional teams.

●Led the adoption of DevOps practices, resulting in a 30% increase in deployment frequency.

●Implemented DevOps automation across Agile Release Trains (ARTs), boosting team productivity by 25%.

●Coached and managed 3 ARTs, achieving a 35% improvement in delivery velocity and a 20% reduction in time-to-market.

●Mentored over 10 Agile coaches on effective Agile implementation strategies.

●Led digital transformations for major clients, generating 66% more business value.

●Managed the creation and execution of test scripts for Conversational AI testing using Cyara Botium.

●Oversaw the testing of Conversational AI functionalities for clients like Sentara Health and GTI, ensuring optimal performance.

●Utilized Cyara Botium to craft and manage robust test scripts for comprehensive Conversational AI testing, with a particular focus on chatbot applications.

●Demonstrated expertise in overseeing the meticulous testing of Conversational AI functionalities within chatbot applications for Sentara Health and GTI, leveraging Cyara Botium to ensure optimal performance and user experience.

●Led the transformation of Sephora’s release cycle, achieving a 20% increase in market share.

●Conducted Agile knowledge assessments and training sessions for over 25 teams, yielding a 40% improvement in team members' Agile expertise.

●Enhanced backlog management efficiency by 15%, aligning with stakeholder expectations for Product Management.

Agile Project Mgr Scrum Transformation

CDK GLOBAL San Jose, CA February 2021 - October 2022

●Coached 2 ARTs, improving product quality by 30% and reducing defect rates by 15%.

●Led the adoption of Agile tools such as Jira, ProductBoard, and Trello, increasing team collaboration by 30%.

●Orchestrated Azure DevOps pipelines for continuous integration and delivery, facilitating rapid development cycles.

●Directed the migration of legacy applications to Azure cloud infrastructure, leveraging Azure DevOps for project management.

●Implemented Agile methodologies across the organization, achieving a 25% increase in on-time project delivery.

●Oversaw rigorous testing procedures for Conversational AI and NLP functionalities, ensuring product-related inquiry accuracy.

●Managed comprehensive testing for ML and AI systems, ensuring robustness across various applications.

●Oversaw rigorous testing procedures for Conversational AI and Natural Language Processing (NLP) functionalities, ensuring accurate and efficient handling of product-related inquiries.

●Managed comprehensive testing for Machine Learning (ML) and Artificial Intelligence (AI) systems, ensuring robustness and reliability across various applications and use cases.

●Facilitated sprint planning and review sessions, ensuring alignment with business objectives and customer requirements, and experienced a 40% decrease in critical and major defects, with a 16% drop in the defect rejection ratio.

●Implemented Agile metrics and reporting mechanisms to track progress, identify areas for improvement, and redefine customer-centric roadmap prioritization, boosting process efficiency by 15%.

Agile Project Mgr Product Transformation

AGILIFIED CONSULTING Austin, TX October 2016 - February 2021

●Drove Agile transformations at companies like ExxonMobil, BAI Financial, and Union Bank, managing 5 ARTs.

●Collaborated with senior leadership to align Agile practices with business goals, improving cross-functional team coordination.

●Led the adoption of Azure DevOps for version control, continuous integration, and automated deployment of microservices.

●Optimized build processes and server configurations in collaboration with DevOps engineers, achieving 99.9% uptime for mission-critical applications.

●Implemented test-driven development (TDD) practices, reducing defect density by 40% and improving software reliability.

●Produced detailed testing reports and maintained the Requirement Traceability Matrix (RTM) with current execution statuses.

●Led user acceptance testing (UAT) efforts to ensure software readiness for production deployment.

●Managed test cycle closure activities, including collecting test metrics and preparing comprehensive test closure reports.

●Drove continuous improvement of testing processes and methodologies within the organization.

●Implemented automation solutions, reducing manual effort by 30% and increasing release frequency by 25%.

●Produced detailed testing reports and maintained the Requirement Traceability Matrix (RTM) with current execution statuses.

●Led user acceptance testing (UAT) efforts to ensure software readiness for production deployment.

●Managed test cycle closure activities, including collecting test metrics and preparing comprehensive test closure reports.

●Drove continuous improvement of testing processes and methodologies within the organization.

●Managed test cycle closure activities, including collecting test metrics and preparing comprehensive test closure reports.

●Drove continuous improvement of testing processes and methodologies within the organization.

●Implemented automation solutions, resulting in a 30% reduction in manual effort and a 25% increase in release frequency, thereby reducing time-to-market and driving better customer value.

EDUCATION

Bachelor of Science in Business and Technology Management

DeVry University Addison, IL June 2000

Graduated with GPA of 3.5/4.0

●Completed coursework in management and leadership, project management risk management, product management, and agile methodologies.

●Assisted in planning and organizing wide area network and cybersecurity strategies throughout the enterprise.

●Reliability of automation

Certifications

●Profit Acceleration, 2022

●SPC: SAFe 6.0 certification, 2023

●SAFe Scrum Master, 2021

●Agile Product Owner, 2021

●Agile Product Management (APM), 2021

●Portfolio Management, 2021

●Pragmatic Institute Framework (Product Management), 2021

●John Maxwell Leadership Coaching, 2021

●Automation (CI/CD DevOps), 2020

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