Customer Service Representative
Resume:
Stephanie Castro
San Antonio, TX *****
***********@*****.***
Hard worker delivering 7+ years of an exceptional customer service. Reliable and motivated person going about my day spreading positivity. Compassionate human-being ready to change the world around me. Work Experience
Beertender/Barista
Refuge coffee and beer-San Antonio, TX
March 2024 to Present
• Make espresso based beverages
• Pour draft beers and wines.
• Serve and make margaritas, Sangrias and other alcohol based beverages
• Knowledgeable on all beer, wine types to make a suggestion for customers.
• Able to help customer find a coffee beverage that best fits them.
• Greets everyone with open arms.
• Assist with events like trivia and karaoke.
• Able to work solo behind the bar while making each interaction unique and special. Referee
USA pickup basketball-San Antonio, TX
November 2023 to Present
• Officiate 10 minute pickup games that focus on being fast paced and non confrontational.
• Keep score on a mobile scorekeeper while officiating games.
• Greet gym members in a friendly manner while entering the gym.
• Add gym members to a queue on a first come, first serve basis.
• Clean gym equipment and sweep courts at the end of night. Coach/Referee
i9 Sports-San Antonio, TX
October 2023 to Present
• Teaching the kids the fundamentals of the sport they are playing
• referee, coach or be a field monitor to all games as needed
• Keeps score for sports like basketball, soccer, volleyball and flag football.
• Help set up sports equipment
• Being a mentor to kids ages 3-13
Order Selector
Canteen-San Antonio, TX
August 2022 to August 2023
• I Dates frozen/cooler items within date.
• Uses iPad to select items to be delivered
• Works at a fast past environment
• Lifting totes up to 50+
• Scan out expired items or broken items
Customer Service Representative
Atento-San Antonio, TX
September 2021 to July 2022
• Identified customers needs, clarified information, researched every issue and provided solution or alternatives.
• Clarified the desired information, researching, locating, and providing information.
• Referred any unresolved customer grievances to designated departments for further investigation.
• Documented details of customer interactions such as inquires, complaints, or actions taken, in an organized manner.
• Making quota daily for calls, emails, and chats.
• Chat specialist
Shift Supervisor
Starbucks-San Marcos, TX
July 2020 to February 2021
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the s
• Role-model the Customer Service behaviors of Anticipate, Connect, Personalize and Own with customers
• Maintain positive teamwork at all times
• Arrange meal breaks for team members sensibly
Barista
Starbucks-Corpus Christi, TX
November 2019 to March 2020
• Maintained an organized and tidy café environment by regularly cleaning equipment, espresso machines, tables, and condiment bar
• Able to multitask and prepare multiple drinks efficiently
• Have the ability to describe the selection of food and beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods Shift Supervisor
Starbucks-Harlingen, TX
May 2018 to November 2019
• Open or closing of the café
• Ensuring food safety procedures are being followed at all times
• Working to address associate and customer concerns as they arise
• Was responsible for all management aspects during shifts while on duty Shift Supervisor
Starbucks-Port Isabel, TX
March 2018 to April 2018
• Replenished and rotated front of house items ensuring proper labeling of pastries, sandwiches, and other frozen goods.
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
• Ensure team meets speed of service standards
Barista
Starbucks-Harlingen, TX
October 2015 to March 2018
• Takes customer orders and process payments
• Provides fast and courteous customer service
• Trained 5 new baristas in workflow procedures, espresso and coffee brewing equipment, and drink preparation
• Exercise good judgment when serving customers
Education
High school diploma
San Benito High School - San Benito, TX
August 2012 to June 2015
Skills
• Customer Service
• POS
• Cash Handling
• Multitasker
• Teamwork
• Critical thinking
• Adaptability
• Barista experience
• Food Safety
• Shift Management
• Computer skills
• Product knowledge
• Organizational skills
• Typing
• Zendesk
• Customer support
• Live chat
• Filing (Less than 1 year)
• Experience with children
• Windows
• Sports coaching
• Typing
• Customer service
• Mentoring
• Live chat
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