CDL
Resume:
Jessica M. Fitch
Katy, TX *****
**************@*****.***
Using my years of increasingly responsible roles in customer service, safety, and manufacturing, I gained ability to perform conflict resolution, safety compliance and training, computer skills, verbal and communication skills, and mechanical/technical skills. I can communicate effectively, multi-task while not compromising safety and production, operate Forklift and Overhead crane, read blueprints, use hand, electric, pneumatic tools, and assist with quality control. I offer an empathic, level-headed, and calm demeanor with ability to pay attention to detail, correct issues, and work efficiently.
Education
High School Diploma Start High School Toledo, Ohio GPA 3.61
Associate of Applied Science Degree Midland College Midland, Texas GPA 3.98
Commercial Driver Certificate (CDL) Kindle Trucking School Houston, Texas
Employment Experience
Rideshare Driver Lyft/Uber Jun 2019-Present
Being polite and helpful while using proper communication and the ability to multi-task, I got passengers to their destinations in a safe and timely manner. Required to follow traffic laws, maintain cleanliness of my vehicle, and read GPS adequately.
Structural Welder Orizon Industries Jul 2022 – July 2024
Flux-core welded steel and galvanized steel structural pieces. Gouge and back gouge for Ultrasound/X-ray. Clean using electrical/pneumatic angle grinder, pencil grinder, and wire wheel. Weld according to AWS D1.1, using weld gauges and visual to pass quality inspection. Operate forklift, overhead crane, and pallet jack.
Safety Technician Sodexo at Chevron Jun 2019 - Jul 2022
Supervise work environment, workplace environment inspections, tests, and evaluations relevant to equipment and practices to ensure safety standards and regulations are followed. Conducted accident/incident investigations, safety training, orientation, and daily meetings emphasizing safety topics, record keeping, policy updates.
Safety Technician Alliance Field Services Feb 2018 - Jun 2019
Work site supervision. Ensured compliance with OSHA laws, regulations, and standards, inspected, and assessed work areas, equipment, and processes for safety, conducted accident investigation, trained and overseen field crews on the use of safety tools, enforced and encouraged safety. Coordinated and ensured a safe work environment, SCBA and regulator cleaning, servicing, assembling, site observations.
Insurance Customer Service Rep Sitel Operations May 2016 - Feb 2018
Answered and handled inbound calls in a timely manner. Maintained, adjusted, and processed payments for property and casualty insurance policies using knowledge of insurance regulations in 17 states. Provided great customer service, excellent phone etiquette, and conflict resolution. Made relevant notes from customer interactions, and managed and updated customer databases.
Mail Handler United State Postal Service Mar 2014 - May 2016
Load/unload trucks, scan with RF scanner, sort and distribute mail and packages, prepare large batches for delivery.
Customer Service Team Lead Page Plus Cellular Aug 2011- Feb 2014
Main duties were to lead a team and assist with skill development, handle inbound calls in a timely manner, respond to needs of customers, product knowledge and troubleshooting assistance, process orders, assist customers through company's live chat software to answer customer questions and resolve issues.
References
Tyrone McGruder Supervisor 432-***-**** ***************@*****.***
John Winlock Supervisor 419-***-**** ********@*****.***
Shannon Parkman Co-Worker 601-***-**** ********************@*******.***
Dalia Zermeno Co-worker 913-***-**** ****************@*****.***
Carissa McBride Co-worker 419-***-**** *******.*******@******.***
Taylor Perkins Co-worker 419-***-**** *************@*****.***
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