Customer Service Call Center

Nichole Renshaw

Evansville, IN 812-***-****

**************@*****.***

Summary

Dedicated Dispatcher knowledgeable about training employees, coordinating work schedules and updating dispatch logs. Consistently looking for ways to improve efficiency and optimize procedures. Offers excellent communication skills combined with active listening expertise.

Attentive Dispatcher dedicated to providing reliable support and sound organization strategies for call coordination. Well-versed in telephone and two-way radio communication for relaying quick messages, work orders and field instructions. Skilled at recording and organizing incident reports and caller requests for easy reference. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience

Professional Transportation Inc. IN, Evansville

Dispatcher/Customer Service 04/2021 - Present

Delivered exceptional customer service to individuals contacting company's call center for support and assistance. Completed individual and business documentation on-time and with minimal errors. Facilitated communications between customers and field personnel to answer questions or resolve concerns. Received new orders, prepared documentation and assigned personnel. Proved successful working within tight deadlines and fast-paced atmosphere. Identified issues, analyzed information and provided solutions to problems. Exceeded goals through effective task prioritization and great work ethic. Penske logistics (Whirlpool) IN, Princeton

Fork Truck Operator 03/2020 - 03/2021

Prepared forklift for daily use by refueling and recharging battery. Located and moved stock of products to pallets or crates to prepare for shipment and storage. Cleaned and organized work area by removing empty pallets and other hazards. Manually counted Number of picked and packaged orders for any loss. Unloaded and stacked materials by raising and lowering lifting devices. Changed out forklift batteries and connected batteries to battery charger. Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas. Skills

Customer service, Computer literacy, Communication skills, Time management Education

Evansville Tri-State Beauty College Evansville, IN Cosmetology 10/1995

Cosmetology Certificate

Harrison High School Evansville, IN

05/1994

Diploma

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