Senior Quality Service Analyst
Resume:
SIVARAMCHANDAR VENKATACHALAM
Senior Quality Service Analyst
Phone
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*************@*****.*** linkedin.com/in/sivaramchandar-venkatachalam-498259129/ EXPERIENCE
Senior Quality Service Analyst
Amazon
05/2019 08/2022
• Led Goodreads Device and Web team of 7, implemented QA swarming by formulating test plans, preparing test cases, executing the test scripts, documenting, and reporting the results within a project timeline
• Automated Image Quality Analysis by developing a Python script to automate image classification based on size, resulting in a 6-hour reduction in manual work for each image set
• Managed teams for Kindle Create and Kindle Previewer, overseeing 8 members in task assigning and testing across various Windows and MacOS versions to uphold build quality.
• Conducted over 1000 test cases using Android and iOS emulators and various physical devices, ensuring app functionality and compatibility across platforms
• Initiated Jenkins integration for Kindle Create by conducting gap analysis, identifying critical issues of false positives in test automation, resolving 3 blockers, and boosting product quality.
• Responsible for monthly and bi-weekly metrics reports using advanced Excel, resulting in a 15% improvement in team efficiency over one year Quality Service Associate
Amazon
• Analyzed data and led the status meeting with the development and QA team to identify data integrity issues, missing values, inconsistent data, and defects resulting in 100% data quality
• Eliminated 45 hours of manual work per week by automating the image analysis process to separate images into different buckets for the Machine learning module using a Python-based automation solution
• Owned the Kindle Recaps feature completely from the QA end, executed end- to-end testing, initiated 56 test cases for Recaps on iOS, marked defects using Jira, and conducted bug bash with the internal org to deliver a bug-free feature
• Resolved 50+ data quality issues across development environments, ensuring seamless application performance and meeting business stakeholders' needs
Quality Analyst
Mobius Knowledge Services
09/2018 04/2019
• Completed comprehensive classroom training in Selenium, Manual Testing, Automation, and MySQL, facilitating seamless integration into software testing projects
• Implemented automation strategies across web, REST services, and mobile platforms, leading to a 30% reduction in deployment time after leveraging cloud migration
• Created a test plan encompassing high-level scenarios, constructed 200 + test cases, and delivered weekly status reports, ensuring project transparency and accountability
EDUCATION
Master's in Information and Communication Technology University of Denver - University College
06/2024 06/2024 Denver, Colorado, US
• Master's in Information and Communication Technology, Major in Software Design and Programming
• Courses: SQL & TSQL, OOPS, Technology Leadership, Website Design & Management, Cross Platform Mobile App Development, Distributed Computing Bachelor of Engineering in Electrical & Electronics Engineering Anna University - Prathyusha Engineering College
05/2018 05/2018 Chennai, India
• Bachelor of Engineering in Electrical & Electronics Engineering SUMMARY
Graduate professional with six years of expertise in manual and automated software development engineer testing.
Experience in leading/managing teams of up to 12
resources simultaneously on multiple projects.
Involved and performed in all phases of the software life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing,
defect tracking, management, and reporting.
Experience in system testing, automation testing,
device testing, integration testing, functional testing, regression testing, and user acceptance testing.
Skilled in using emulators and simulators to ensure consistent behavior across different devices.
Proven record of enhancing product quality by
identifying and resolving critical bugs before
release.
SKILLS
Test Approaches: Waterfall, Agile / Scrum, SDLC, STLC, Bug Life Cycle
Testing Tools & Technologies: Selenium WebDriver,
TestNG, JUnit, Jenkins, Emulators (Android, iOS),
Simulators
Defect Tracking Tools: Jira, SIM, Kanban Board
Certification: Selenium
Databases: Microsoft SQL Server Management Studio, WAMP, XAMPP
Technologies: Advanced Excel, Microsoft 365, Adobe XD, Figma, Flutter
IDE: Visual Studio Code, IntelliJ, Eclipse, PyCharm, Android Studio, Replit
Programming Languages: Python, Java, SQL, Dart
Web Technologies: HTML, CSS
PROJECTS
Website Design
01/2024 03/2024
Developed a website for rental cars using HTML and CSS. Designed a prototype and wireframe of a website using Adobe XD and Figma.
E-Commerce Mobile Application
01/2024 03/2024
Advanced cross-platform mobile application using dart programming in Flutter framework with MySQL and
XAMPP to connect to the databases.
SQL & T-SQL
09/2023 11/2023
Used data from the Adventure Works database to work on the SQL and T SQL queries. For the employees, products, customers, and services data to solve the business problems. Parking System Design
04/2023 06/2023
Built an object-oriented parking system in Java by creating classes, objects, and methods. Also designing and executing a comprehensive test case suite using the JUnit framework.
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