Human Capital Performance Management

Lisa Hutcherson

Roanoke, Tx. ****************@*****.*** 956-***-**** linkedin.com/in/lisa-hutcherson-shrm-cp- cptma6652930/

HUMAN CAPITAL STRATEGIES PROFESSIONAL

** ***** ** *********** **********, Organizational Development, Performance Management, Succession Planning, Marketing, Strategic Business Excellence, Executive Consultant, Facilitation, Public Speaking, and Inclusive Workplace Engagement Experience Driven innovative open mindset and dynamic senior leader with a history of successfully implementing and supporting important human capital strategies to save costs and position business for growth. Known for creating and executing policies and procedures that improve operational efficiency and effectiveness while reducing risk. Catalyst, problem solver, and coach for functional groups and executive management. Gravitates to work in a fast-paced ever-changing workplace. Encourages teamwork and professional development. Offering advanced skills in accurate employee job performance assessments, recommending, and implementing action plan strategies, interdepartmental coordination, consultative relationship building, change, vendor, and project management. Proven to successfully multi-task in a dynamic, demanding environment while maintaining accuracy and meeting deadlines.

Director of Human Capital Strategies • First Federal Bank • 11/2012 - 6/2024 Committees: Chair of Culture Program, Voting Member of the Workplace Engagement and Products

• Manages the development of accurate and dependable modeling that includes various scenarios for HR projects/initiatives and their impact on the business. This includes but is not limited to, the development of special projects focused on internal and external assessments, studying demographic and economic data, and understanding and applying data in support of organizational business plans.

• Manages the preparation of analyses and presents recommendations related to workforce planning, future resource planning, automation, process improvement, and cost and impact analysis for initiatives impacting the business area.

• Oversees and guides team to determine workforce supply/demand gap and forecasts available pool(s) of talent (e.g. collecting, interpreting and analyzing demographics, current and projected staffing levels, current and projected skill mix, turnover trends, retirement risks and external labor market data.)

• Engages company business leaders in business strategy discussions to determine workforce implications; translates business strategy into human capital needs and potential impacts.

• Maintain relationships by collaborating with all lines of business managers and executives supporting departmental operations and strategies, attending department meetings and performance management, succession planning needs.

• Identifies training and development needs by analyzing operational results, job requirements, operational problems, plans, forecasts, and current training programs. Exceeds training and development needs by researching consulting with the subject matter expert, training, and implementation experts.

• Provides effective human capital management by ensuring integration of succession planning, performance management, career development, recruiting, and workforce diversity that assists the organization in achieving its business strategies.

• Created and managed a ticket tracking system to report on all human capital activities supporting companywide impact on workplace engagement and business line ROI.

• Implemented a performance management system and policy resulting in less than 2% attrition.

• Resolved manager and employee dissatisfaction by investigating complaints and concerns, evaluating, and offering courses of action, providing advice, guidance, and direction.

• Increases employee effectiveness by recruiting, selecting, orienting, training, communicating job expectations, values, strategies, objectives, coaches, counsels, and disciplines employees, plan, monitor and appraise job results, fostered a culture conducive for offering information and opinions, and provides educational opportunities.

• Directed and managed initiatives, such as event planning, rewards, benefits, training, culture and belonging, DEI, workplace engagement, employee retention and employee relations.

• Administrate LMS, compliance and professional course assignments and content creation.

• Created the University of First Federal which offers the Basics of Banking, Leadership Academy, Supervisor Academy, Remarkable Leadership programs, Intern Program and Certified Jon Maxwell Speakers. Regional Sales Manager • First National Bank • Edinburg, TX • 2007 - 11/2012 Committees: Head of Product Committee, Voting Member of the Branch Construction Team, and Technology Steering Committee.

• Managed the deposit growth and product penetration of over sixty-three branches, including planning, marketing, organizing, training, and day to day service functions.

• Developed bank-wide competitive intelligence gathering including Industry research and product development, bank compliance, product positioning and competitive marketing strategies.

• Prepared and presented statistical data and executive summaries to the Board of Directors and Executive Council supporting product development and revenue generation.

• Project manager for online account opening, online banking, disclosures and product development. Branch Manager • Wells Fargo • Austin, TX • 2003 - 2007

• Managed multiple branches with over forty employees and managed a personal portfolio of $156 million in consumer and commercial deposits and loans.

• Supported special projects for deposit operations and the internal audit team. Branch Manager • Bank One • Austin, TX • 1998 - 2003

• Managed a branch with ten employees, consumer and commercial deposit and loan portfolio of $47 million. Retail Sales Manager • Sears • Denton, TX • 11/1988 - 1998

• All retail departments were recognized annually nationwide for top sales and service performance. Areas of Expertise

• BlueEQ Certified trainer in Emotional Intelligence and Psychological Safety.

• Centers for Leadership Studies Certified Trainer in Leadership Essentials, Situational Coaching, Leading with DiSC, Empowering Situational Leaders, Leading Change, Communicating with Impact and Managing Conflict Effectively.

• Training Industry facilitator for Leading Leadership Development and Needs Assessment Certifications Professional Memberships and Awards

• CPTM Training Industry Certified Professional in Training Management

• SHRM – CP Certified Professional Society for Human Resource Management

• Alumni Hispanic Austin Leadership

• Training Industry Magazine Readership Award

• Published Articles in Omnia Blog, Training Industry and ManagerHR Magazines Education, Certifications, and Professional Development

• University of Texas at Dallas • BS Finance

• School of Digital Banking at the University of Wisconsin - Madison Competencies

Workforce Planning Territory, Pipeline, and Account Management Business Development and Strategic Partnerships Sales, Marketing, and Market Expansion Product Development and Portfolio Management Compensation Structures and Planning Coaching, Talent Development, and Training Human Resources (HR) Management Performance Management KPI Reporting Recruiting, Hiring, and Onboarding Organizational Restructuring Space Planning Site Management Organizational Development Talent Management Employee Relations Learning Strategies

Technical

Jack Henry Silverlake Premier Core Citrix Trism Mobile/Online Banking IQ CRM Marquis nCino LOS Microsoft Office 365 Suite - Word, Excel, PowerPoint, Outlook, Project SharePoint Opening Act Online Account Opening Platform Camtasia BVS LMS BalancedResults Performance Management and Compensation Application Smartsheet

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