Customer Service

KINZIE FAIRMAN

CONTACT

Alexandria, VA *****

Mobile: 401-***-****

*************@*****.***

CERTIFICATIONS

CPR Certification

SKILLS

Conflict Resolution

Critical Thinking

Friendly, Positive Attitude

Rocket Rez

Flexible and Adaptable

Courteous and Professional

Appointment Scheduling

Payment Processing

Inventory Management

LANGUAGES

English

Native or Bilingual

French

Limited Working

Spanish

Elementary

PROFESSIONAL SUMMARY

I am a kind, theatrical and talkative young girl with an extensive background and in visitor services and ticket sales. With a background in handling transactions, hosting parties, and providing important information, Known for being a very fast learner and having a smile, I bring creative problem solving skills, an acute attention to detail, and a commitment to ensuring an outstanding visitor experience making sure everybody leaves with a smile. EDUCATION

Some College (No Degree): Forensic Science

Saint Leo University, Saint Leo, FL

Some College (No Degree): Film And Anthropology

Rhode Island College, Providence, RI

April 2020

High School Diploma

St. Mary Academy BayView, Riverside, RI

Honor Roll Fall 2020

Awarded Maintaining The Highest History Average Of The Grade For All Four Years Of US History Never Dropping Below A 97.3 or an A+ Environmental Member

WORK HISTORY

December 2023 - Current

Adventure Guide, 5 Wits, Arlington, VA

Sell adventures, merchandise, gift cards, and concessions Connect with guests and provide excellent customer service Greet guests upon arrival and exit out of their adventures Guide guests into their adventure rooms and provide safety information and tips

Host birthday parties and handle food and drink safely Respond to customer needs and resolve issues if necessary Guided groups of up to 12 people on scheduled tours. June 2016 - October 2023

Visitor Services Associate, Roger Williams Park Zoo, Providence, RI

Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices Enhanced visitor experience by providing exceptional customer service and accurate information regarding exhibits and events. Collaborated with fellow team members on various projects, promoting a cohesive work environment that prioritized guest satisfaction. Balanced cash register at the end of each shift, ensuring accuracy in financial transactions.

Handled visitor inquiries promptly and professionally, demonstrating strong problem-solving skills while maintaining a friendly demeanor. Managed ticket and membership sales and admissions to 6,000 customers Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

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