Customer Service Specialist

Mahdi Sayarkoushali

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Skills

Cash counting

Customer relationship development

Math aptitude

Sales expertise

Excellent time management skills

Financial Advising

Marketing and sales

Business administration

Market Analysis

Customer service professional

Customer service specialist

Work History

May 2022 -

Current

Service Specialist of Customers Service Department London drugs, Vancouver, BC

· Providing assistant to management on special projects

· Keeping record of sales documents and customer databases accurately Address Vancouver, BC V6G 2E6

Phone 236-***-****

E-mail *********@*****.***

· Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

· Clarifying customer issues and determined root cause of problems to resolve product or service complaints.

· Answering customer telephone calls promptly to avoid on-hold wait times.

· Investigating and resolving customer inquiries and complaints quickly.

· Followed up with customers about resolved issues to maintain high standards of customer service.

· Calculating correct order totals, updated accounts, and maintained detailed records for inventory management.

· Managing over 100 customers in store and 30 customer call per day

· Updating online orders in website and issuance invoices Sep 2020 -

May 2022

Supervisor of Customers Service Department

Sobeys Company, Thrifty Food, North Vancouver, BC

Demonstrated respect, friendliness and willingness to help wherever needed. Ran errands and provided general office support in a professional environment.

Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Worked well in a team setting, providing support and guidance. Demonstrated strong organizational and time management skills while managing multiple projects.

Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Coordinated employee schedules to keep pace with business needs and meet company demands

Jan 2018 -

Aug 2019

Bank Teller

Gharzolhasane Bank, Imam Khomeini Port, Iran

Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service. Educated customers on use of banking website and mobile apps. Processed customer transactions promptly, minimizing wait times. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Reconciled cash drawer and resolved discrepancies. Feb 2015 -

Jan 2018

Marketing Specialist

Ports & Maritime Organization, Imam Khomeini Port, Iran Monitored trends in social media, industry, and competitive landscape to create new material.

Identified appropriate marketing channels and target customers for campaigns.

Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.

Planned marketing initiatives and leveraged referral networks to promote business development.

Designed and implemented advertising and public relations activities. Teamed with advertising agencies and outside consultants to develop strategic marketing plans.

Monitored social media questions and comments and appropriately responded.

Updated social media platforms with latest news and corporate details. Generated reports to support development and implementation of marketing plans.

Conducted primary and secondary research to better understand customer needs and behaviors.

Jan 2012 -

Jan 2015

Office Administrator

Port & Maritime Organization, Imam Khomeini Port, Iran Applied advanced administrative and analytical skills in overseeing day-to- day operational activities.

Interacted with customers by phone, email, or in-person to provide information.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Tracked office supplies and restocked low items to keep team members on- task and productive.

Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions. Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.

Education

Jun 2020 -

Jan 2022

MBA: Master of Business Administration

University Canada West - Vancouver, BC

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