Customer Support

Roberta J. Downing

** ******* ***, *** ***

Endicott, NY 13760

Phone 607-***-**** ****************@*****.***

OBJECTIVE: CUSTOMER SERVICE/TECH SUPPORT/SALES/RECEPTIONIST

SUMMARY OF QUALIFICATIONS:

Excellent customer service skills

Can type 71WPM

Computer literate– Can navigate through multiple windows

Strong sales background

Experienced with Telecommunications

Strong editing skills

Strong communication skills

WORK HISTORY:

Walmart. Customer Service/Asser Protection

May 2024

Vector Marketing, Work at home/ Online

Sales Rep, May 2014-

Build client list for presentations

Submit orders and follow up with customers

Red Carpet Inn,

Day Manager/Front Desk 2014- 2017

Check customers in and out while processing payments

Oversee housekeeping and maintenance.

Processing employment time cards

AEAzine, Work at home/ Online

Freelance Staff Blog Writer 2017- Present

Review online movies, music videos and music and write reviews in Microsoft Word, edit and email them to the owner of the blog for posting.

Reach out to artists if necessary to verify lyrics, dates etc and to inform them that a new review has been posted.

Vet other writers and refer to owner for possible freelance and or staff positions.

DOT Computers, Endicott, NY

Secretary/Website Designer 2003

Consulted with clients to discuss web designs and diagnostics

Assessed computer issues with client-completed work orders as needed

Answered inbound calls- transferred to appropriate departments

Tupperware,, Binghamton/Endicott, NY

Sales Consultant 2003-2005

• Attended home parties- promoted products with demonstrations and specials

• Answered all questions pertaining to products, warranties and business opportunities

• Assisted clients with special orders or back ordering

Avon, Kansas City, MO

Sales Consultant 1992-1995

Attended home parties- promoted products with demonstrations and specials

Answered all questions pertaining to beauty products, suggestions and business opportunities

Assisted clients with special orders or back ordering

Deluxe Carpet Company, Kansas City, MO

Telemarketer 1983-1986

Made outbound calls to customers using script to gain sales for company

Promoted upgrade specials to current customers in order to boost revenue

Answered various questions pertaining to services provided

EDUCATION:

Universal Life Monastery- 2001

PHD in Metaphysics

Herbal Healer Academy- 2001

PHD in Naturopathic Medicine

Brain Bench- 2000 (Telecommute)

Certified in Microsoft Word, Windows, 98/ME/XP, Basic Life Support, Basic First Aid and Typing

REFERENCES AVAILABLE UPON REQUEST

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