It Support Technical

Jeffrey Moore

Wichita, Kansas 316-***-**** ad7kx1@r.postjobfree.com Linkedin

Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional Certification. 7+ years in Web development have led to advanced knowledge in design principles and programming languages. Seeking to expand talents in a position involved in challenging projects for a reputable company. RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration • Diagnostic • SEO • Web Developmental EDUCATION, CERTIFICATES, & CERTIFICATIONS

Merit America • Virtual 05/2024

Google IT Support Professional Certificate

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

Fort Hays State University • Virtual 05/2014

Information Networking and Telecommunications (116 credits)

● Skill development includes web design, graphic design, system debugging, systems update, web development, organizational communication, html and Javascript coding — fundamental coursework in professional prospecting skills

● Completed hands-on coursework covering Linux in Networking, Intro to MySQL, Web Security, Advanced Web Design, and Foundation of INT

Cisco Networking Academy CCNA and LAN Certificates of Completion w/merits 05/2013

● Skill development includes network fundamentals, network access, Internet Protocol (IP) connectivity, IP services, security fundamentals, automation, and programmability RELEVANT EXPERIENCE

Technician • RKR, Inc, Bel Aire, Kansas 05/2019 - Present

● Successfully troubleshoot and resolve a wide range of mechanical and technical issues for clients, ensuring a smooth on-boarding experience for new clients

● Developed and implemented preventative maintenance plans for various systems and infrastructures, maximizing their lifespan and reducing downtime

● Provided on-call technical support to clients during emergencies, diagnosing and resolving system and mechanical issues through on-site repairs, serving as the primary contact for all client related emergencies, which may result in work even during off work hours, weekends, and holidays

Owner/Operator • Moore Web Design, Wichita, Kansas 01/2016 - 04/2021

● Successfully collaborated with local small businesses to deliver projects on time and within budget, resulting in a 25% increase in website traffic and a 15% increase in online sales

● Developed and implemented a style guide for a companies branding, resulting in a consistent and cohesive visual identity across all digital platforms

● Conducted user research and created personas to inform the design of a new website, resulting in a 30% increase in user retention and satisfaction

Web Developer/Social Media Manager • FBN Inc, Wichita, Kansas 09/2012 - 10/2017

● Created well-designed and flawless code using best practices for web-development, including responsive design and mobile display, which increased website traffic from the target younger demographic

● Implemented a comprehensive website maintenance plan that included addressing customer requests, proposing future project enhancements, and suggesting security improvements. This ensured a secure and up-to-date online presence for clients

● Executed a content marketing strategy by creating, editing, and publishing daily engagement content, monitoring SEO, and analyzing website traffic metrics. Generated, edited, published and shared engaging content daily, monitoring SEO and web traffic metrics that resulted in increased brand exposure for their assigned company ADDITIONAL EXPERIENCE

Call Center Representative • Convergy’s, Wichita, Kansas 01/2012 - 09/2012

● Identified customers’ needs, clarified information, researched every issue and provided solutions which enabled me to achieve high standards in customer focus and adaptability to different personality types

● Managed large amounts of inbound and outbound calls in a timely manner which lead to successfully meeting goals and achievements set by the company's standards

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