Butler

Mr. Christopher Fernandes

B-**, *st Floor, Luis Apartments

Road No. 86,

Opposite Portuguese Church

Dadar (West), Mumbai - 400028

Mobile: 967-***-****

Email: **********************@*****.***

Professional strengths

Highly successful in hospitality sector with outstanding track record in my previous employment.

Motivated leader and team person with exemplary interaction skills.

Excellent interpersonal and communication skills.

Global outlook.

In depth knowledge of processes in guest handling.

Strong focus on brand management and development.

Growth and result oriented, demonstrating innovative skills for understanding of working procedures.

Educational Qualification

Bachelor of Arts. Through St. Andrews College, Mumbai University in 1996.

Higher Secondary Certificate through Dr. Antonio D’Silva School & Jr. College, Mumbai University in 1992.

S.S.C through Our Lady of Salvation School, Mumbai in 1990.

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Achievements

Chosen by vote as Representative of Dr. Antonio D’Silva Jr. College.

Elected as Captain of Dr. Antonio D’Silva Jr. College Football Team.

Elected as President of the Christian Youth Club for the local community.

Represented school and college for sports like Hockey, Football, Basketball etc., at various levels.

Tandem sports like Bungee jumping and Para sailing.

Hosted various functions like personality contests, dances and weddings in the roll of a M.C

(Master of Ceremonies).

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Employment History / Experience:

ApolloChandeliers,Miami USA

Job Title : Butler Services

January 2010 till date

Ensure that guest is met during boarding and orientation given about ships facilities.

Managing all guest requests are attended to and ensuring all special request taken care of.

Arranging personalized tours and shore excursions assuring that the guest are completely satisfied.

Personalized service provided to all guest maximizing their cruise experience/vacation.

As one of the most senior butlers in the team I am also responsible for training and grooming new hires, and also train fellow team players in day to day services.

Responsible for maintaining training records and files and updating the training manual.

Responsible for inventory and stocks for the department. 3GLOBAL SERVICES, MUMBAI

Job Title: Lead Advisor Customer Services (UK Inbound/Outbound Process) September 2005- December 2009

Ensure complete customer satisfaction.

Managing customer expectations on inbound voice calls for UK customers.

Handle customer complaints and provides solutions for the same.

Resolving queries related to services and tariffs in regard to contracts taken for mobile services.

Worked on outbound process in the back offices.

ROYAL CARRIBBEAN INTERNATIONAL, MIAMI

Job Title: Waiter

February 2000 to September 2005

Ensure maximum guest satisfaction through personal recognition and prompt cordial attention.

Ensure complete guest dinning satisfaction.

Knowledge, presentation and service of all food and beverages in accordance with the standards set by the company.

Ensuring that day-to-day menus were in accordance to guest preferences and to guests with special dietary requirements.

Knowledge of wines and responsible for suggesting wines to guests.

Providing on the job training to Assistant Waiters which helps strengthen their performance and boost their morale.

Participation in Dining room Entertainment e.g. Theme night parades, etc.

Keeping tally of Cellar Master’s inventory.

Responsible for wine stores and displays.

Assisted superiors in the inventory of linen and cutlery. THE OBERIO, MUMBAI

Job Title: Butler

December 1996 – January 2000

Personalized service offered to the guest from the time of check in till check out.

Ensure repeat guests and other VIP’s receive special recognition and service.

Promote Inter-Hotel sales and in-house facilities.

Liaise with other departments and necessary outside contracts to ensure excellent service delivery.

Assisted in arranging business needs for business travelers.

Assisted guests who were on vacation with details on places of interest, shopping and other tourist related information.

Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests.

Overall responsible for ensuring and maintaining the entire range of services offered for the guests staying in the regular staterooms as well as guests staying in the Suites with the aim to maximum guest satisfaction.

Assisting guests in experiencing fine In Room Dining.

Maintenance of stocks, inventory of linen, perishables, beverages, alcohol and all other items

Maintained an efficient repeat guest history system. Personal details

Date of birth : 26th April 1974

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