Customer Service Environmental Services
Resume:
Ricki D. Jackson
**** ** **** **. ****(Cell): 651-***-****
Henderson, NV 89014 **********@*****.***
PROFILE
20+ years of customer service experience
6+ years management experience as a department head
Professional, efficient & productive
Energetic & works well under deadlines
Quickly incorporate & implement new procedures
QUALIFICATIONS
Licensed Residential Inspector
Certified Pool operator and universal EPA certification
Experience with package and split systems
Versed in drywall, flooring, carpentry, landscaping, roofing, and siding
Adept in plumbing, irrigation, electrical & lighting
Commercial, residential single & multi-family home maintenance
Proficient in Microsoft Office( Excel, PowerPoint, and Outlook)
EXPERIENCE
Owner, Inspector Jan 2022 - Present
Jackson Inspections LLC
3133 La Mesa Dr
Henderson, NV 89014
IOS 2683
Customer service
Run and monitor daily business operations
Conduct inspections in accordance with NACHI standards of practice
Conduct environmental services(Mold, radon, asbestos, Lead testing)
Inspector, Supervisor/Trainer May 2018- Dec 2021
WDHI
P.O. Box 1178
Mesquite, NV 89024
Customer service
Conduct inspections in accordance with NACHI standards of practice
Train/assist new & existing inspectors
Troubleshoot & provide realtor/client support post-inspection
Conduct environmental services(mold, radon, asbestos, lead, methamphetamines
Maintain & distribute forms, equipment, & training info
Lead Technician Nov 2016 – May 2018
All Pro Repairs
7516 Flowing stream
Las Vegas, NV 89031
Train, evaluate and assist employees with repairs
Responsible for all estimates, repairs and upgrades per homeowner/landlord
Maintain inventory and purchase information
Maintenance Supervisor May 2015 – Nov 2016
Toscana Villas
The LYND Co.
4775 s topaz St.
Las Vegas, NV 89121
Responsible for maintaining a 272 unit community
Train, hire, and evaluate employee staff of 4
Regular troubleshooting maintenance at 3 separate properties
Complete work orders as received
HVAC systems
Coordinate with preferred vendors and contractors for repairs
Maintenance Technician March 2014 – April 2015
Camden Summit
Camden Property Trust
2675 Windmill Pkwy.
Henderson, NV 89074
Responsible for maintaining a 234 unit apartment community
On-call maintenance: Respond to emergency calls in a timely manner
Complete work orders as received
Turn units accurately and timely
Coordinate with company vendors and contractors for repairs
Maintenance Technician July 2013 – March 2014
Mountain View Community
Equity Lifestyle Properties
148 Day St.
Henderson, NV 89074
Responsible for maintaining over 80 rental homes
On-call 24/7 & available for operation
Intermediate plumbing, mechanical, & electrical knowledge
Intermediate appliance repair, removal & installation knowledge
Intermediate irrigation, landscaping, and fountain maintenance & repair
Pick up/deliver supplies & parts when needed
Monthly inventory, expense & CC reports
Manager/Education Coordinator September 2010 – July 2013
Children’s Activity Center
The Shade Tree Shelter
1 W Owens Ave
Las Vegas, NV 89030
Manage the daily operations of the Children’s Activity Center
Act as a liaison between schools, social workers, and counselors and families
Create Monthly activity schedules for the residing families
Ensure the continuum of education for the school age children
Create, build, & maintain relationships with the CCSD schools,
Daycare facilities, preschools, parents & various community partners
Organize & manage various educational events
Create & submit monthly education reports regarding student transportation, title 1 assistance, school uniforms & supplies
Speak on behalf of the organization through:
-Media coverage -Community awareness
-Grant presentations -Fundraising
-School functions (CCSD)
Porter September 2009 – September 2010
Verona Apartments
6765 Tulip Falls Dr
Henderson, NV 89011
Responsible for maintaining cleanliness of grounds
Pool skimming and cleaning
Janitorial services in clubhouse, pool patio and community trash receptacles
Coordinate with vendors for contracted repairs
Paraprofessional September 2004 - June 2009
Urban Academy Charter School
133 E 7th St
Saint Paul, MN 55101
Monitor student behavior in classroom by observation
Tutor students in reading, math, spelling, Social studies & other subjects
Develop, organize & maintain instructional materials such as books,
worksheets, PE equipment, etc.
Create monthly lesson plans as well as organize physical education classes
Organize fundraisers and school-wide fitness events
EDUCATION
NACHI August 2018 - Present
Certified Professional Inspector(CPI)
National Swimming Pool Foundation June 2014-June 2019
Certified Pool Operator
ESCO Institute July 2015
Universal EPA Certification
University of Phoenix January 2006-January 2008
Business/Marketing
Blue Valley Northwest HS August 1993-May 1995
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