Project Management Manager

Pantelis Calas

Malibu, California *****

310-***-**** • ********@********.***

Program/Project Management

Multifaceted technical career with 28-year track record of successfully managing IT and Business projects

Technically sophisticated project management professional with an extensive history of bringing projects from initiation to implementation successfully using multiple project management methodologies including PMBOK, SDLC, Agile, SCRUM, Waterfall, Kanban, and ITIL. Wide-ranging experience managing infrastructure/application projects with budgets of up to $64M and individual teams of up to 25 people. Extensive experience and expertise managing projects in multiple sectors including information technology, automotive, insurance, hospitality, banking/finance, pharmaceutical, government, municipal, healthcare, telecommunications, and manufacturing.

Core Competencies:

Full Life Cycle Project Management

Systems Launch / Implementation

Vendor Management

Client Relationship Management

Business Process Analysis/Mgmt.

Certified Exchange Migration Mgr.

Quality Assurance and Testing

Leadership & Team Building

Business Intelligence

Change/Risk Management

Business Impact Analysis

Certified AD Migration Manager

SDLC

Hardware Refresh/Migration

User Training & Support

Integration

IT Governance

Certified O365 Migration Mgr.

A Project Manager applies knowledge, skills, tools, and techniques to a broad range of activities to meet requirements of the five phases of a project, i.e., Conception/Initiation, Definition/Planning, Launch/Execution, Performance/Control, and Project Close. In managing the projects listed below, all or a part of these phases were involved.

Conception and Initiation: Assembling leadership team, developing a business case, creation of the project charter, and gathering requirements.

Definition & Planning: Defining Scope & Budget. Creation of Proof of Concept (POC), Data Analysis and Specification, and Business Requirements Analysis documents (BRD). Creation of Functional Specification. Creation of Reporting Requirements, Design, and Specification document, SOW, Work Breakdown Schedule (WBS), Gantt chart, Communication Plan, and Risk Management Plan.

Launch/Execution: Involving deployment, status & tracking, KPIs, Quality, Forecasts, and Communication.

Performance & Control: Defining Objectives, creating Quality Deliverables, tracking project team’s work, and measuring performance. This phase also includes creation of a test plan, testing, training, and documentation.

Project Close: usually involves scheduling a post-mortem, delivering a Project Punch List, and final reports.

Professional Experience

Key Projects

Dell/EMC, Remote, 01/2019 – 02/2024: Senior Project Manager.

oManaged over 50 infrastructure projects implementing Dell solutions, e.g., Cyber Recovery, VxRail, VMware, RecoverPoint, PowerStore, PowerScale, PowerMax, PowerFlex, and VMAX, for various Dell clients, e.g., Norton LifeLock, Sonoma County, Baylor Hospital, UofA Medical, ICU Medical, TX Biomedical, Neiman Marcus, USA Health, GECU, Waste Management, Samsung, CDW Logistics, & FedEx.

oManaged data migration of 200+ physical servers & 3,000+ VMs for Dell/EMC partner DXC Technology.

oManaged the Kyndryl, Raytheon, Bristol Meyers Squibb, CIBC Data Migration, Ingalls Shipbuilding, InterMountain Health, Baker Hughes, and UK Leveraged Data Center Migration Projects.

oManaged US and off-shore teams of at least 5 resources per project

Judicial Council of California, Remote, 11/2022 – 11/2023: Senior Project Manager.

oManage the Hybrid Courtroom Workstream Project to plan and implement a remote audio/video system that facilitates the attendance of court proceedings by various court participants on a remote basis for 449 courthouses and 2,157 courtrooms across the State of California.

oCreated and maintained project plan in ServiceNow and reported status to management, the CIO, and the deputy CIO on a weekly basis. Also presented status at various team meetings on a weekly basis.

oConducted meetings with judges, various Court personnel, and county executives from across the State of California to collect the information necessary to create business, functional, operational, and technical requirements for the solution to be implemented.

oCreated a detailed Findings & Recommendations (F&R) Report as part of the creation of a Request for Proposal (RFP) to eventually hire a firm to implement the solution as detailed in the F&R Report.

oCreated a draft RFP for review and approval by the CIO.

oAssisted in the management of the AB716 project which addressed the mandate of rolling out a new audio system to be implemented statewide.

Allstate InfoArmor, Remote, 12/2021 – 02/2022: Client Migration / Data Migration Project Manager.

oAssisted in definition of project scope working with multiple stakeholders

oDeveloped a detailed project plan outlining the tasks, durations, and timeline for the migration of 12 groups of clients and the data of thousands of subscribers belonging to the clients.

oCreated a data migration runbook used for individual migrations.

oCreated and maintained various project artifacts and documentation in Confluence and SharePoint

oMet with stakeholders to ensure alignment between business and technical objectives.

oTrack project performance to analyze specifically the successful completion of long- and short-term goals.

oDeveloped and maintained status and performance reports for stakeholders and senior management.

Zones nfrastructure, Remote, 01/2021 – 11/2021: Senior Project Manager.

oProactively work with the Head of Solutions and the Sales team to drive the presales process by the creation of commercial proposals with the aim to win and execute.

oProduce SOWs related to Zones’ services and define the correct operational and quality processes.

oDelivery of multiple customer projects from Sales through Delivery in accordance with Zones Project Management methodology while ensuring cost, quality, and time parameters are actively managed.

oManaged resolution of customer incidents via Remedy.

Walt Disney Technology Solutions, Burbank, CA, 12/2018 – 02/2019: SecureIT Product Owner.

oManaged the retirement of SecureIT Legacy and the implementation of its replacement the “Privileged Access Management System” (“New SecureIT”), for The Walt Disney Company (TWDC) to standardize the administration and control of privileged access to devices and servers.

oMinimized TWDC’s attack surface or exposure to security threats through two-factor verification.

oEnsuring the company’s and TWDC customer’s data is better protected by driving two-factor adoption.

oPublished strategy, reference architectures, and standards for privileged access at TWDC

oConducted status meetings, created, and updated project plan, and reported status to management.

City of Santa Monica / SMPD, Santa Monica, CA, 12/2018 – 02/2019: Senior Project Manager

oManaged the implementation of multiple projects concurrently for the City and the PD including the Body Worn Video project, a city-wide CCTV camera replacement project, and upgrades of the 911 system, the Parking Citation Issuance System, and Video Storage System.

JAFRA Cosmetics, Westlake Village, CA, 08/2018 – 10/2018: Vorwerk Services USA Formation/Demand Management Services Project Manager and Consultant.

oManaged formation of the Vorwerk Services USA IT Services Company (VSIT – US).

oEnsured alignment of Demand, Project, and Portfolio elements of the IT strategy with business strategy

oSupported/implemented Demand, Project, & Portfolio related IT strategy elements and monitored KPIs.

oCreated project base documents, e.g., project brief, initiation document, project org chart, and project product description for large, complex projects as well as for programs.

NBC Universal/Fandango, Los Angeles, CA, 01/2018 – 03/2018: Senior Project Manager

oManaged the integration of Cinepapaya, Peru into Fandango’s corporate IT infrastructure. This involved the replacement of 50 workstations, implementing an IDM solution, network infrastructure (domain integration, VPN IPsec, and SSO accounts), redundant end-to-end circuit for VPN access over the Internet to Fandango’s network, and authenticating and migrating email to Fandango servers.

Los Angeles Police Department, Los Angeles, CA, 11/2015 – 9/2017: Records Management System (RMS)/Body Worn Video (BWV)/Connected Officer Solution (COS) Project Manager and Consultant.

oManaged Request for Proposal (RFP), Procurement, POC, and Deployment phases of the Niche RMS COTS project including vendor evaluation and selection. Diligent research, POC, and presentation of findings led to cost savings of $7M over the nearest competitor.

oManaged the implementation of the SAAS Evergreen protocol for ongoing support and app upgrades.

oManaged the migration of mainframe data to Microsoft Azure and to an on-premise data center.

oUsed Trello to track issues and Confluence to provide internal and vendor facing documentation.

oManaged the training of 500 LAPD Traffic Officers in a month to use the Niche RMS Collision Module.

oManaged the training of 400 LAPD Detention Officers to use the Niche RMS Custody Services Module.

oManaged implementation of the Traffic Collision (TC) Reporting Module for electronic entry of 90% of TCs.

oManaged deployment of 7,000+ BWV devices, the development of Field Data Reporting and Field Interview mobile applications to meet DOJ mandates, and the construction of infrastructure at the 25 LAPD Divisions to accommodate the installation of ETM cradles in which the BWV devices were docked for charging.

Secure Channels, Inc. Irvine, CA, 1/2015 – 10/2015: Senior Project Manager

oDefined and implemented internal/external operational strategies delivering a successful cybersecurity project on time and within budget. Maximized resources and profits by creating efficient, re-usable, and cross-functional operational processes.

oCreated a Project Management Office (PMO).

oManaged the only project in 2015 that realized revenue for Secure Channels.

Dell Software Group, Aliso Viejo, CA, 12/2014 – 1/2015: Senior Project Manager

oManaged the consolidation and relocation of multiple DCs and R&D labs to the Quincy, WA data center.

oAssisted in developing a solution to virtualize all server hardware moved to the data center.

EMC, Irvine, CA, 3/2014 – 11/2014: Senior Project Manager

oManaged multiple VNX/VMAX/RecoverPoint implementations for EMC’s Southern California team.

oManaged a Health Check Refresh project & multiple implementations of EMC HW & Apps for CoreLogic

oManaged a DC Transitional project saving a client’s critical data and millions of dollars’ worth of equipment that could have been lost due to a DC power outage.

Computer Discount Warehouse (CDW), Remote, 10/2013 – 5/2014: Senior Project Manager

oManaged up to 20 infrastructure and data/application migration projects.

oImproved project manager performance by creating a PM Checklist (“Cheat Sheet”) used by PMs and new hires to standardize management of CDW projects.

SecureAuth Corporation, Irvine, California, 4/2013 – 12/2013: Project Management Officer/Director

oImplemented a PMO for this Access/Identity Management & Authentication company resulting in the realization of significant increases in operational efficiency and reduction of deployment time.

oManaged all implementations of the SecureAuth SaaS Access/IDM & Authentication solution.

oCreated SOW and Microsoft Project plan templates to capture and track project deliverables efficiently.

oUsed JIRA to track issues and Confluence to provide internal and vendor facing documentation.

oAssisted in the implementation and configuration of Salesforce and various other tools providing increased visibility of projects to sales teams and financial / sales auditing capabilities to the CFO and accounting team.

CoreIP Solutions, Remote, 1/2013 – 3/2013: Senior Project Manager

oImplemented a suite of applications for Word & Brown Companies ensuring compliance with the terms of the Florida Health Care Program mandated by the ACA.

oDeveloped MS Visio and MS Project tools and templates to increase efficiencies in tracking of deliverables.

HISNA (Hyundai Information Systems North America), Irvine, California, 9/2012 – 11/2012: Senior PM

oCreated project plan, resource allocation plan, risk mitigation plan, monitored budget and costs, and reported status to stakeholders and management for the Gen4 Blue Link Telematics Platform

oUser story/display screen wireframe reviews, consolidated changes & reported to user development team.

oCreated and conducted presentations for management and stakeholders.

AtoS, Remote, 8/2012 – 1/2013: Senior Project Manager

oManaged the implementation San Diego’s DC Transition & Transformation project including server provisioning, DC consolidation/migration, & application, hardware, and storage equipment decom.

oEnsured IT Governance by managing and coordinating internal and external teams in all technical areas of data center operations, focusing on transformation of Wintel, Linux, and UNIX-based cloud technologies.

AT&T, Remote, 4/2012 – 7/2012: Senior Project Manager

oResponsible for the migration of AT&T applications from End of Service Life (EOSL) storage to new storage.

oManaged provisioning of new physical servers and decommissioning of infrastructure, network, and storage hardware no longer necessary because of virtualization of physical servers.

NetApp, Remote, 9/2011 – 3/2012: Senior Project Manager

oManaged infrastructure, application, and datacenter consolidation projects.

oAccelerated a delayed 28-site data migration project for Toyota Motor Sales to completion on time.

Quest Diagnostics, San Clemente California, 7/2011 – 9/2011: Senior Project Manager

oManaged creation of application and reports to meet physician and lab request requirements.

KPMG, Cypress, California, 4/2011 – 7/2011: Senior Project Manager

oManaged multiple complex projects including a data center migration/consolidation, storage conservation data mapping, and implementation of SDS server environment

Kaiser Permanente, Corona, California, 1/2011 – 4/2011: Senior Project Manager

oManaged data center/application migration/consolidation projects within Virtual Server environment using Kaiser’s proprietary Infrastructure Program Delivery process.

AT&T, Remote, 3/2008 – 3/2011: Senior Project Manager

oManaged multiple data center migrations/consolidations and hardware/application upgrade/replacement projects for the ITO as part of AT&T’s (EOSL) initiative. Managed up to 15 projects concurrently.

oManaged a Cisco AnyConnect application project and implemented a new SAN environment via VMware.

oTrained PMs in the use of AT&T’s VPMO and ASAP project management tools.

Prior experience as Project Manager/Consultant at CalaClub (5/2003-2/2008), Betzold Research and Trading (3/2003-5/2003), Blue Cross Blue Shield, Chicago IL, (10/2002-2/2003),Veteran’s Health Administration (10/2001-10/2002), Northern Trust, Abbott Laboratories, and as NT Practice Manager, EMC (4/2001-10/2001), as Regional Project Manager at InSystems Technologies (9/1999-5/2000), as Business Continuity Project Manager/Consultant, at Blue Cross Blue Shield of Illinois (2/1998-9/1999), Endura Software Implementation, as Project Manager at WW. Grainger (12/1996-2/1998), as Project/Engagement Manager at Computron Software (9/1995-12/1996), as IT Manager at Resource Financial Group, (6/1994-9/1995), and as IT Manager at St. Francis Immediate Care (08/1982 – 06/1994)

Technical Proficiencies

Platforms:

Wintel, Linux, UNIX

Tools:

MS Office Suite, MS Project & Project Server, MS Visio, MS Dynamics, SharePoint, Migration Manager for Microsoft Active Directory, Migration Manager for Microsoft Exchange, Migration Manager for Office 365, Remedy, Power BI, SAP Propel, Salesforce, FinancialForce, ServiceNow, Primavera, ABT Project Workbench, Planview, Niku, VMware, PlateSpin, EMC Recoverpoint, NetApp Data ONTAP, SAML, Salesforce, Zoho, Podio, Trello, Smartsheet, SaaS, IaaS, PaaS, IPaaS, Confluence KB, JIRA, Bugzilla, DocLink, Autonomy, EDI/BI, Quotit, Java, ColdFusion.

Hardware:

EMC Celerra/Symmetrix/VNX/VPLEX/VMAX, NetApp FAS, Cisco UCS & Switches, Dell PowerStore, PowerScale, PowerMax, Data Domain, Data Shelf, Switch, CyberRecovery, CyberVault

Methodologies:

PMI, Agile, SCRUM, Kanban, Waterfall, XP, RUP, ITIL, PRINCE2

Education

University of California, Los Angeles, CA

BS: HEALTH SCIENCES, 2022

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