Customer Service Representative

KAREENA GULLETT

Customer Service

Dallas, United States

772-***-**** **********@*****.***

PROFILE

Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast paced environment. Able to interact freely with customers and resolve issues quickly. Now I am looking for a rewarding position where I can serve customers and increase customer retention. EMPLOYMENT HISTORY

Customer Service, Target May 2023 — july 2024

Sherman

• Provided exemplary customer service on each field visit to deliver exemplary customer service. Evaluated customer service standards, policies and procedures to verify customer service goal achievement. Supported team with customer service issues, voids and returns. Assessed and resolved customer service problems and executed solutions. Provided exceptional customer service, resolving issues promptly and professionally. Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality. BOH Team Lead, Chick-fil-a Apr 2022 — May 2023

Aubrey

• Money handling

• Cleanliness inspections

• Money handling

• Quality control

• Enhanced customer satisfaction

EDUCATION

Sherman High School Aug 2020 — May 2024

High school diploma Sherman

Concorde Career College Jul 2024 — Present

Dental Assisting Diploma Dallas -in progress

SKILLS

Ability to Multitask Expert

Effective Time Management Expert

Ability to Work in a Team Expert

Inventory Control Expert

Customer Service Skills Expert

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