Pharmacy Technician Call Center

TANIA GARCIA

**** * ******** **. *** *** Glendale, Az. 85301 · 623-***-****

***************@*****.*** ·Linkedin.com/in/tania-garcia-447934166

Seasoned Pharmacy Technician seeking employment to further training with a growing company that needs an efficient and friendly employee.

EXPERIENCE

02/2023-Current

Pharmacy Consultant, Helping Hand Health Care

888-***-**** Supervisor Devon Samuels Contracts with health plans to provide services that improve outcomes to life, measure performance, and regulatory audit performance. Call center setting.

Pharmacy Technician, Medix Staffing- Pharmerica This position was worked in between the gaps of the position I held at Walmart. This was a contract position in a closed door setting, filling prescriptions for LTC and hospice patients.

02/2015-6/2022, 09/2022-01/2023

PHARMACY TECHNICIAN, NEIGHBORHOOD WAL-MART STORE #3314 623-***-**** Staff Pharm Alex Oraibi

Daily tasks consist of receiving prescriptions at drop off, input, third party processing/ resolution, filling, bagging, and selling medications through Tasco. Technicians also keep track of inventory and order as needed to fulfill customers' needs. SOP and ethical behavior is what we stand by so we can safely dispense medication.

08/2014 – 01/2015

CALL CENTER REPRESENTATIVE, GENERAL DYNAMICS

602-***-**** HR Linda Hoolihan

Call center for Medicare Part D enrollment. Answering general inquiries about plan benefits, coverage, and premiums for each beneficiary. HIPPA and strict company regulations made it possible to perform at maximum efficiency and consistent pace.

03/2014-07/2014

CALL CEN-TER REPRESENTATIVE, AEROTEK

623-***-**** HR Rep Jessica

Working in a call center facility for Best Western Hotels, we were to make reservations and schedule or process payments over the phone. Upselling package deals to our guests would get us bonuses and free stays at any BW Hotel location.

EDUCATION

06/2013

GED, PHOENIX COLLEGE

09/ 2013

PHARMACY TECHNICIAN LICENSE (TRAINEE), CACTUS WREN TRAINING PROGRAM LLC.

With a grant received from the state I completed the Pharmacy technician training course at this school where we learned the basic fundamentals of being a pharmacy tech. I was able to obtain my trainee certification.

SKILLS

• Bilingual (English/Spanish)

• Superior Customer Service 10+ years • Inputting/typing rx’s, Resolution/ Third party claims, Filling, bagging, and selling medications

ACTIVITIES

• Inventory -Ordering, returns, logging in warehouse/ supplier orders, stock rotation (FIFO) and outdates.

• Requests for refills and prior authorizations.

In September of 2017, I passed my PTCB exam and became a certified pharmacy technician.

2

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