Medical Assistant Customer Service

Hosea Gittens

**** ******** ***., *********, ** *1212* ************@*****.**** 410-***-****

Objective:

To obtain a position, which will allow me to exercise skills, proven consistent through experience, and increase a successful environment. Education:

Kaplan University Towson, MD

Medical Assistance Certified Medical Assistant 08/2007 CPR Certification 03/2008

First Aid Certification 03/2008

Jai Medical Center Baltimore, MD

Externship Program Completed 09/2007

Summary:

Outgoing, customer service oriented, energetic individual. Fair minded, honest, & hardworking. Punctual, dependable, & able to multi-task efficiently with highly organized work ethic. Also pride in the team.

Work History

10/2021- 08/2023, Chesapeake Optical, Dundalk, MD

03/2018- 09/2021, Enoch Pratt Free Library, Baltimore City 03/2012- 11/2016, Spectera Vision Laboratory, Dundalk, MD 03/2008- 03/2011, Medstar Health, Baltimore, MD

Experience & Skills:

• UFCW Shop Steward

• Timely met deadlines, & requirements of management

• Accurately conducted operations according to policy and procedure

• Tactfully handled customer /provider demands via correspondence with in-call staff

• Successfully maintained productivity in development of increased responsibility

• Necessarily utilized apparatus to benefit of profession with speed & precision

• Received accolades for process improvements

• Served on team which received JD Power awards

• Graduated to Team Lead

• Coincidentally trained probationary employees

• Wrote procedures for ISO9001 certification

• Kept functional statistics and systems using Excel and Word

• Appropriately showed consideration for progress and personnel in company meetings

• Routinely checked, ordered, received, & restocked merchandise for effective continuum

• Maintained cleanliness of facility & apparatus in/ for clean environment

• Inspected, prepped, cleaned, & prepared materials for job completion Volunteering:

• DewMore Baltimore, Spring 2019

• Full Joy Christian Ministries, Inc., Thanksgiving Dinner Service 2012-2013

• American Heart Association, Heartwalk 2009

• American Cancer Society, Relay For Life 2004-2005

• The City of Baltimore Dept. of Recreation & Parks, Green Thunder 2003

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