Chemical Engineering Customer Service

OMAR LY

Silverthorne, CO · 970-***-****

********@********.*** · linkedin.com/in/Omar-Galsen · github.com/Omar-Galsen PROFESSIONAL SUMMARY

• Chemical Engineering student with experience in process optimization and distillation simulations.

• Seeking opportunities to collaborate with global companies to expand their reach and positive impact. EDUCATION

UNIVERSITY OF COLORADO BOULDER, COLLEGE OF ENGINEERING AND APPLIED SCIENCE BS, CHEMICAL ENGINEERING ANTICIPATED MAY 2024

• Relevant Courses: Chemical Engineering Senior Laboratory, Design, Separations COLORADO MOUNTAIN COLLEGE

AS, CHEMISTRY EMPHASIS MAY 2021

SKILLS

Communication, Aspen, Quality Control, Self-Motivated, Quick learner, Collaboration, Analytical, MS Office EXPERIENCE

RESIDENT ADVISOR, UNIVERSITY OF COLORADO BOULDER FALL 2022 - CURRENT

• Demonstrate strong communication skills in conflict resolution and mediation to foster an inclusive community.

• Strategically allocated and managed funds for social events, optimizing budget utilization through proficiency in Excel, and fostering a stronger sense of community and engagement.

• Proactively ensure the safety and well-being of more than thirty residents through vigilant management and engagement.

PEER COUNSELOR, UNIVERSITY OF COLORADO BOULDER SUMMER 2022

• Guided high school seniors in calculus and engineering courses as a Teaching Assistant, contributing to a 14% improvement in students' understanding.

• Facilitated student success through proactive instruction, hosting recitations, and conducting office hours to bolster understanding.

• Tailored communication strategies to align with students' varying technical aptitudes, fostering an inclusive learning environment and improving overall comprehension.

CUSTOMER SERVICE ASSOCIATE, LOWE’S HOME IMPROVEMENT MARCH 2020-JULY 2022

• Developed very strong relations with customers daily, making sure they were 100% satisfied with both the product and the customer service.

• Operated cash register handling 50-200 transactions per day with 100% accuracy and took orders through a POS system.

• Trained and supervised a team of cashiers to ensure accurate cash handling and adherence to policies. PROJECTS

SEPARATIONS: DISTILLATION PROCESS ENGINEER SPRING 2023

• Worked with classmates from different backgrounds to ensure meeting project specifications.

• Modeled two full distillation columns to obtain a 65% ABV tequila product with 0.5 wt.% ethyl acetate.

• Optimized the process by adjusting the number of stages, reflux ratios and recovery/purity of ethanol.

• Improved process efficiency by adding a split to converge recycle stream thus increasing production capacity. DATA PROJECT: TEAM AMGEN SPRING 2023

• Communicated with a liaison in Amgen to develop a code capable of estimating true distributions.

• Developed a script capable of finding tolerance intervals in Gitbash.

• Stochastically evaluated the tolerance interval and estimated the true distribution from a sample.

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