Customer Service Warner Robins

C. Phillipe’ Goolsby

Chaston Goolsby +1-478-***-****

***************@*****.***

Warner Robins, GA

Willing to relocate anywhere

Authorized to work in the US for any employer

Summary

Dedicated professional with extensive experience in organizational, problem-solving, leadership, communication, and technical skills. Committed to providing high-quality service and utmost efficiency.

Work Experience

Customer Service Representative

ResultsCX - Warner Robins, GA

September 2023 to Present

Improved patient care by effectively determining necessary medical services and assisting with insurance coverage.

Trained new team members on the use of computer applications to ensure optimal performance.

Received commendations from elderly patients for exceptional support and patience.

Customer Service Associate

Dollar General - Warner Robins, GA

June 2023 to Present

Enhanced customer satisfaction by providing friendly and efficient service.

Recognized for consistently achieving high sales and customer service goals.

Assisted in training new associates on register operations and customer interaction techniques.

Data Entry Clerk

S & K Technologies, Inc. - Warner Robins, GA

April 2023 to Present

Streamlined parts order processes by accurately locating and correcting orders.

Trained colleagues on handling security protocols for classified documents.

Commended by management for maintaining high accuracy and efficiency.

Call Center Representative

Asurion - Warner Robins, GA

February 2022 to December 2022

Led troubleshooting and resolution of customer device issues, improving customer satisfaction.

Provided mentorship to new hires, enhancing team performance.

Received positive feedback from customers for effective problem-solving skills.

Call Center Agent

Qualified Staffing - Warner Robins, GA

December 2020 to July 2021

Facilitated the scheduling of COVID-19 vaccinations, ensuring patients received timely care.

Praised for meticulous record-keeping and appointment management.

Supported team members in handling high call volumes during peak periods.

Call Center Representative

Arise Network - Warner Robins, GA

October 2019 to November 2020

Managed administrative duties and customer service calls, providing leadership and guidance to the team.

Assisted in supervisory functions, ensuring smooth operations and high service standards.

Welder Helper

Gallagher-Kaiser - Fort Valley, GA

February 2019 to July 2019

Maintained a clean and safe work environment, supporting senior welders.

Operated machinery and assisted with quality control, contributing to project success.

Recognized for diligence and teamwork.

Sales Associate

Advance Auto Parts - Warner Robins, GA

January 2018 to January 2019

Provided expert assistance to customers and professional mechanics, improving sales and customer satisfaction.

Conducted vehicle diagnostics, earning praise for technical knowledge.

Helped train new staff, ensuring a knowledgeable and efficient team.

Inventory Control Specialist

Saddle Creek Logistics Services - Macon, GA

December 2015 to November 2017

Led teams in cycle counting and inventory management, improving accuracy and efficiency.

Trained new employees, fostering a culture of continuous improvement.

Earned recognition for leadership and dedication to quality standards.

High Lift Operator

Lineage Logistics - Perry, GA

May 2007 to December 2015

Ensured safe material handling and storage, contributing to operational safety and efficiency.

Played a key role in the safety committee, implementing new procedures and corrective actions.

Led and trained crews, enhancing overall team performance and productivity.

Education

Diploma

Warner Robins High School

1997

Skills

Customer Service

Leadership and Team Building

Training and Development

Technical Support

Communication and Organizational Skills

Data Entry and Documentation

Inventory and Warehouse Management

Problem Solving and Efficiency Improvement

Remote Work and Telecommunication

Safety and Quality Assurance

Sales and Merchandising

Computer Networking and Software Troubleshooting

Contact this candidate