Project Manager Customer Service

THOMASINA ADAMS

Decatur, Georgia *****

*********.********@*****.***/ 445-***-****

SUMMARY:

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast or steady paced environment, successfully. Works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues, management and negotiations. SKILLS:

Document Verification Travel Coordination Client Relationship Building Data Entry

Appointment Scheduling/Setting Critical Thinking Abilities Legal Knowledge

Computer Skills:: Ms Word/Excel/PowerPoint/ ADOBE/CRM database knowledge YAMS Email Marketing Receptionist Phone Skills Marketing/Sales WORK EXPERIENCE:

Mobile Notary Loan Signing Agent 12/2019 - Current

Completed 100 signings with SNAPDOCS Platform in addition to 300 General Notarization s as a Mobile Signing Agent, a milestone that underscores my dedication to providing exceptional service in the document signing process.

Over the course of these signings, I have had the privilege of working with a diverse range of clients and handling closings from real estate to legal documents requiring notarial acts. Pre-Lawsuit Acquisition Funding Specialist 12/2017 - Current

In role as an independent lawsuit funding marketing specialist, honed my skills in working directly with plaintiffs and attorneys requesting for funding where I successfully accomplished the process of collecting documents, medical records, supporting court documents, discovery reports, and agreements. Sales B2B Commercial Lending - Evolved Capital Solutions Group, LLC 12/2011 - 12/2017

Prospect and qualify potential B2B clients.and referrals.

Conduct thorough financial analyses to assess clients' creditworthiness and determine appropriate lending solutions.

Negotiate terms and conditions of lending agreements, ensuring alignment with both client needs and company objectives.

Jr. Negotiator Underwriting Account Specialist-United Tech Lending Services-Default & Title Services Norcross, Georgia 10/2009 - 12/2011

Obtained all necessary documentation from mortgagors, follow up on the gathering of said documents to ensure compliance

Provided proper and timely response to mortgagor's correspondence according to RESPA guidelines and communicated regularly and effectively with other departments and other companies.

Completed documentation of workout efforts (including communications, reason for default, workout, updated phone numbers and mailing addresses) as well as assisted team members with their work load resulting from high volume of new accounts coming in daily.

EDUCATION:

Commissioned Notary Public & NNA Certified State of Georgia Commission 12/2023 - 12/2027 Certified Lawsuit & Litigation Consultant/Broker

Don Lane -Master Consultant

Real Estate: Bob Wood Real Estate University - Norcross, Georgia Bay State College/Pennsylvania School of Office Training - Associate Degree - Business Administration Overbrook High - Philadelphia, Pennsylvania - Diploma-General Studies INTEREST: Reading,movies,dancing, karioke, yoga, cooking, D.I.Y’ projects, networking, coin collecting & roller skating. REFERENCES: Available upon request.

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