Customer Service Representative
Resume:
Lashae Dotson
Customer Service and Medical Secretary
Irving, TX 75063
*************@*****.***
A positive position in the Healthcare and Customer Service Field, with future advancement.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Great Call/Best Buy Heath - San Antonio, TX
April 2020 to September 2023
Assistance with Cell Phones and Health Devices for the elderly. Providing and educating customers with
giving technical support when needed. Taking Payments order's of new phones . I am also a great team
player to helps my peers when needed for assistance. Bringing a peace of mind to the elderly knowing
I am making a difference.
Customer Service Representative
Victory Capital Management (temp) - San Antonio, TX
August 2020 to December 2020
Inbound and Outbound calls to member"s regarding there Mutual Funds. Buying/sales an exchange of
funds. Updating information for members with providing info of different funds to members. Given credit
when needed an sending paperwork when needed.Providing all around customer service of Funds that
was asked to do.
Asset Recovery Specialist
Air Force Federal Credit Union - San Antonio, TX
December 2019 to February 2020
Resolving issues for customer's with getting Bank accounts an Credit cards back into good standing by
providing payment options to customer's. Also setting up payment option for customer's behind on car
notes an repossessions.
Senior Custom Service Collections
Kohls - San Antonio, TX
September 2014 to September 2019
• Top Performer in Collections with integrity and great attitude, being a team player and building rapport
with customer's.
• Assisting with floor assistance with new hire's out of training, very knowledgeable of all departments.
• Mentor my peer's when needed and exceptional communication skills in de-escalating issue's with
customer's.
Financial Advisor
JPMorgan Chase - San Antonio, TX
December 2012 to April 2014
• Taking Inbound calls to assist all cardmember's with full details of the accounts needed. Providing
Financial Assistance for Cardmember's best needs.
• Assisting customer's with Southwest Credit Card issue's, and de-escalating issue's when needed.
Proactive Solutions Rep.
Sears Holdings Corporation - San Antonio, TX
May 2005 to December 2012
• Teleservice Agent Top Performer in Sales, Scheduling service, Verifying customer personal information.
• Third Party Agent Mentoring, Floor Assistant, Transition Coach, Performed all monitoring of calls, Peer
coaching, Answering agent questions, and full manager capabilities.
• Repair Proactive Solutions- Escalated department, Assist customer's with providing feedback, Finding
resolution for customer concerns, ability to de-escalate customer's and avid advocate for all customer's,
very productive and team player.
Customer Service Representative
Metro News - San Antonio, TX
February 2004 to May 2005
• Customer service representative- Outbound sales, and ranked top performer with ability to assist my
peer's in sales.
Csutomer Service Representative
West Telemarketing - San Antonio, TX
March 2003 to February 2004
• Provided customer service to customer's activating cell phones for Cricket Service.
Front Desk Receptionist
Hampton Inn and Hampton Inn & Suites - San Antonio, TX
April 2002 to September 2002
• Customer information and reservationist, guest services, Credit Card Verification, also assisted in
laundry when needed.
Medical Biller
South Texas Center for Pediatric Care - San Antonio, TX
January 2001 to January 2002
• Medical Billing clerk for three of five medical offices, billing insurance companies using HCFA 1500
claims forms, Insurance verification, Letter correspondence with patients and doctors, prepared
appeals for payment with Medicaid.
• Input data of patients seen for the day and coding for billing.
Education
Medical Biller and Scretary in Medical
Career Point College - San Antonio, TX
Skills
• Typing 40 wpm, coding and icd-9, data entry,medical terminology, compute skills (2 years)
• Customer Service
• CSR
• Call Center
• Customer Support
• Customer Care
• Outbound Sales
• Medical Billing
• Medical Scheduling
• Telemarketing
• Insurance Verification
• Cold Calling
• Salesforce
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Medical Records
• Medical Office Experience
• Medical Coding
• CPT Coding
Contact this candidate