Customer Service Representative

ROBIN M. WILLIAMS

SUMMARY

Enthusiastic and energetic, hard-working student with great work ethics and a

professional demeanor, and previous customer associate experience.

EXPERIENCE

‘Customer Service Representative

Main Evegt Columbia MD, MD March 2021 - Current

Resolved product or service problems by clarifying customer complaints and

determining optimal solutions.

Answered phone calls to help customers.

Planned shift activities, assigned duties and supervised employees.

Responded to questions or referred customers to [Job title] for additional help or

information.

Server/Hostess/Restaurant Busser

TGI Fridays Columbia MD, MD April 2021 - June 2022

Served food and beverages to patrons and immediately remedied issues with

orders,

Greeted customers, answered questions and recommended specials to increase

profits

Trained new employees on restaurant procedures and plating techniques.

‘Communicated with hosts, bussers and kitchen staff to prepare for and serve

customers

Provided exceptional service to high volume of daily customers.

Entered customer food orders into computer system:

Maintained polite and professional demeanor to patrons to encourage inquiries

‘and order placements.

Checked with guests to get feedback on food served, resolve issues, bring

additional items and refill beverages.

Provided sauces and dink refills requested by customers.

Customer Service Associate

Shoppers Food Warehouse, Inc Largo, New Carrollton, MD February 2020 -

January 2021

Provided superior customer service for customers

Operated cash register ensuring proper cash and electronic transactions

Verified price of merchandise for customers

Greeted customers as they entered and exited the store

Maintained a safe and clean work environment to ensure customer and employee

safety.

Park Services Team Member/Ride Operator

Six Flags of America Upper Marlboro, MD May 2018 - October 2019

Operated rides safely for customers entering the amusement park

Went over safety protocols and standards for guests

Ensured proper count and height restrictions for rides

Enforced park policies for safety of guests

Maintained and kept areas clean

Greeted guests upon entrance and exiting rides

Student Intern

Harper Family Childcare Center Upper Marlboro, MD May 2017 - September 2019

Assisted with reading to children ages 1 year old to 4 years old

Prepared lunch and snacks for children

Changed diapers and clothing as needed

Maintained a clean and safe environment for children

Taught children to play and interact properly

CONTACT

oJ 240-***-****

© ***************@*****.***

© Ellicott City, MD 21043

SKILLS

* Makeup

+ Hair

* Beauty

* Customer Service

EDUCATION AND

TRAINING

Diploma

Northwestern High School, Hyattsville,

MD.

May 2021

€X

Contact this candidate