CURRICULUM VITAE
PERSONAL DETAILS
Name: LILIAN WILIAM MATIMBWI
Telephone: 061*******
Email: ***************@*****.***
Date of birth: 14th August 2001
Citizenship: Tanzanian
Marital status: single
Sex: Female
EDUCATION BACKGROUND
• Bachelor of accounting and taxation 2020 -2023
• Advanced certificate of Secondary Education Examination (ACSEE) – Loreto girls secondary School 2018-2020
• Certificate of Secondary Education Examination (CSEE)-Maghabe Secondary School 2014 - 2017
• Certificate of Completion of Primary Education (CCPE) – St Agness chipole primary school WORKING EXPERIENCE
EQUITY BANK – MWANZA BRANCH
RELATIONSHIP OFFICER
• Develop and maintain professional understanding of customer base to assist deepening current banking relationships in Retail segments.
• Ensure development and quality assets, liabilities and revenues for the Retail segments
• Develop and oversee relationships with clients to ensure top level customer experience.
• Proactively alert responsible teams in the bank with respect to any potential issues with customers.
• Preforming as a key contact point of portfolio of retail segment clients dealing with routine matters throughout range of services and products.
• To ensure to “know Your Customers” requirements as prescribed by the banks are duly adhered to.
• Derive insight of competitors and market activities in general and effectively feedback to management for appropriate decision making.
• Maximize sales referral opportunities by working with other internal and external stakeholders, and ensure maximum product penetration, in a 360 degree view, to customers.
• Maximize customer profitability by enhancing product usage and optimum number of product per customer through cross selling.
• Participate in monitoring and detecting fraudulent activities by reviewing transactions, verifying customer information and implementing security measures.
• Collaborate with team members to assist clients in fulfilling retail segment banking needs
• Assist in maintain accurate records and documentation to ensure compliance with regulatory requirements.
• Experience on analyzing potential loan markets and develop referral networks in order to locate prospects for loans
• Maintain updates records of loan applicants, follow up with clients about Loan renewals monitor progress of existing loan.
• Marketing different products to customers concerning bank products especially Loan
(Consumer Loan) and managing customer complains on time. OPERATION
• Maintained confidentiality of bank records and clients information.
• Performed transactional, operational and customer support task through knowledge of bank procedures and products.
• Delivered exceptional services to customers in person or over the telephone.
• Balanced daily cash deposits with zero error rate.
• Built and maintained client relationship through quality, personalized interactions.
• Entered customer transactions into computers to record transactions and issue computer
– generated receipts.
• Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
• Adhered to financial services security and audit procedures.
• Identified and reported suspicious behavior to security personnel as appropriate. TANZANIA REVENUE AUTHORITY-ARUSHA
JULY 2022 – SEPT 2022
TAX OFFICER
• Supervising customers on their premises to see if they pay tax on time and use the Electronic Fiscal Device and issue receipts on sale.
• Collection of Value Added Tax (VAT) and Skills Development Levy (SDL) OTHERS
SKILLS AND ABILITIES
• Teamwork, time management and communication skills Computer skills
• Leadership skills High
• Integrity
• Problem-solving(Emotional intelligence)
HOBBIES AND INTERESTS
●Traveling and Reading
REFEREES .
• Dennis David Daud
Principle Tax Management Officer
Contact: 078*******
• Peter Bogohe Quality Assurance
Equity Bank P.O Box 686 Mwanza
Contact; +255*********
email; ***********@*****.***
• Elvis Julius Massawe
Assistant lecturer finance, Moshi Co-operative University *****.*******@****.**.**
Contact : +255-***-***-***